Service Solutions

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Service Solutions

Embraer Executive Jets Service Solutions

Our complete portfolio of services gives you total peace of mind. With Embraer Executive Care (EEC) - our comprehensive maintenance program - complemented by the AHEAD health monitoring system, maintenance tracking tools, performance and flight operations software and more, you'll have the tools to ease your workload and keep you operational.


EEC: Embraer Executive Care

Embraer Executive Care (EEC) is a comprehensive airframe maintenance program carefully designed to make budgeting and maintenance of your Embraer executive jet simple and predictable. 

With fixed hourly fees, EEC provides maintenance support for a specific time frame, eliminating maintenance costs variations, so you, as the business aircraft owner can cap your maintenance costs, pay for only what you fly, enhance the residual value of your aircraft - all designed for your peace of mind.

The best protection
you can have for your executive jet.

Embraer Executive Care complements airframe warranty

COVERAGE
  • Exterior Painting and Cabin Parts
  • Vendor Parts Defects
    • (Warranty 36 MO or 1000 FH) 
    • Removal and installation labor
    • Parts Repair

  • Embraer Parts Defects
    • (Warranty 36 MO or 1,500 FH)
    • Removal and installation labor
    • Parts Repair
  • EEC Enhanced Coverage
    • Scheduled and unscheduled labor
    • Scheduled and unscheduled parts
    • Parts exchange and repair
    • Bulk consumables
    • Parts freight
    • Normal wear parts (tires, brakes & batteries)
    • Mobile recovery service (travel expenses)
         
         
         
         
         
1 2 3 4 5
Warranty
EEC Enhanced Level
60%

Illustrative example for the Phenom 100E.

Coverage
 
  STANDARD INTERMEDIATE ENHANCED
Airframe System (including APU, Avionics) checked checked checked
Exchange, Repaired & New Parts checked checked checked
Expendables
checked checked checked
Normal Wear (Tires, Brakes & Batteries)
checked checked checked
Cabin Systems checked checked checked
Optional Equipment
checked checked checked
Freight checked checked checked
Labor for Heavy Scheduled Maintenance
checked checked
Labor for all Scheduled Maintenance  
checked
Labor for Unscheduled Maintenance & Troubleshooting     checked
Bulk Consumables     checked
Mobile Recovery Service     checked
 
  EEC MODULES BY AIRCRAFT STANDARD INTERMEDIATE ENHANCED
Lineage 1000
checked checked checked
Legacy 600 & Legacy 650
checked checked checked
Legacy 450 & Legacy 500
checked
checked
Phenom 100/100E & Phenom 300
checked
checked

Maintenance tracking & planning system for the Phenom 300/100/100E is subject to a separate fee


Engine Programs

Aircraft
Engine Manufacturer Program Contact
Lineage 1000 GE Aviation
OnPoint
bizjetops@ge.com
Legacy 600 & Legacy 650
Rolls-Royce
CorporateCare® corporatecare@rolls-royce.com
Legacy 450 & Legacy 500
Honeywell MSP* mspcontracts@honeywell.com
Phenom 100/100E & Phenom 300
Pratt & Whitney Canada
ESP® esp.admin@pwc.ca
*APU coverage is also available through direct contact with Honeywell.

EEC Engine Add-On

The new Embraer Executive Care (EEC) Engine Add-On option will offer a nose-to-tail maintenance solution for the Phenom 100/100E and Phenom 300 aircraft, complementing the EEC and the Eagle ServiceTM Plan (ESP®) programs.

The new option covers scheduled line maintenance, which is currently not available on the engine maintenance plans.  This optional plan covers labor, shipping charges as well as expendable and consumable parts such as filters and o-rings associated with these tasks.  It also includes one desalination wash per engine per year during a scheduled aircraft maintenance visit.

Get more details on the new EEC Engine Add-On option by contacting the regional EEC sales representative. Please see "Contacts" tab below for contact information.

Contacts
Parts

Parts

Embraer Executive Jets Distribution Centers and Parts

Our parts distribution centers are geographically well-located to ensure you get your parts faster. We are continuously investing in on-site stock at service centers and dedicated spare parts distribution centers worldwide to minimize your downtime. 

Our Customer Support Contact Center is on call (24/7) to address all AOG and parts-related issues.

 



Embraer Executive Jets Material Services

Embraer Parts Exchange Program (EPEP)

EPEP is designed to minimize the downtime of your aircraft during maintenance. Embraer Parts Exchange Program is available for some repairable components, depending whether repair is economically viable. The program allows you to exchange a damaged, but serviceable, part for a functional part. The program is designed for parts out of Warranty or out of EEC and there is a fee charged for the return of each damaged part.

Spare Parts Sales

Provide you with straightforward and timely parts support. You're invited to take advantage of the personal attention and convenience we provide. We take care of everything, from spare parts ordering to management of core returns. Any item listed in the aircraft Illustrated Parts Catalog can be purchased through our "parts web tools" or through Embraer Contact Center.

Rentals

Rental is designed to replace valuable items (such as APUs, landing gears, flight controls) temporarily, while the original core is under repair. Rental fee covers all aspects involving the rental unit: unit availability, freight to and from the customer's preferred service center, handling and recertification.

Freight Services

If Customer desires to expedite shipment beyond the standard shipping covered by EEC and EPEP programs, the service center will negotiate the costs with the aircraft operator to pay for the extra shipping costs.

Embraer Executive Care (EEC)

EEC is Embraer's comprehensive maintenance service and support program, carefully designed to make maintenance costs on your Embraer Executive Jet simple with regular and predictable monthly payments.

On Site Stocks (OSS)

OSS are regular inventories of repairable / rotable spare parts located at Embraer owned and authorized Service Centers. These in-stock parts are on-hand to minimize your downtime during maintenance.

Embraer Executive Jets Distribution Chain

Embraer Executive Jets Distribution Chain


Performance Software

Performance software

Embraer offers integrated performance software tools that facilitate efficient aircraft performance calculations for takeoff, landing, and other flight parameters. The software  can also perform weight and balance analysis as well as estimate fuel required for a given route. It features a user-friendly interface allowing easy data entry with rapid screen navigation. With the exception of iPreFlight, one year access to performance software revisions is available at FlyEmbraer.com.

    • Embraer Executive Jets Easy Dispatch SoftwareEasy Dispatch Software

      Available for Legacy 650Phenom 300, Phenom 100/100E
      Easy Dispatch Software (EDS) is a flight operation tool that facilitates quick analyses for weight & balance, runway performance and flight planning through a single, integrated software. This service enhances the functionalities offered by the Runway Analysis and Weight and Balance software and provides pilots flexibility and convenience to run essential analyses using either laptop computers or Electronic Flight Bags (EFBs).

  • Embraer Executive Jets EPOP Software EPOP software

    Available for: Lineage 1000, Legacy 600
    Embraer Portable Operational Package is a way of reducing paper in the cockpit. Designed to be used as an Electronic Flight Bag tool, EPOP is also a computer-based software that can be customized for your particular aircraft. This software offers a number of applications where you can customize your needs, including optimized takeoff and landing calculations, weight and balance, flight operations publications to help achieve a paperless cockpit.

    • Embraer Executive Jets In-flight Software Inflight software

      Available for: Lineage 1000, Legacy 650, Legacy 600, Phenom 300, Phenom 100/100E
      This tool quickly generates performance data for flight planning. Various combinations of flight parameters, including speed schedules, configurations, temperature and altitudes may be input to assist in optimizing your flight. These may be done separately for each flight phase: climb, cruise, descent and holding. This tool is designed to give you decision-making capability to save money and check details of your aircraft’s performance.

    • Embraer Executive Jets iPreFlight iPreFlight

      Available for: Lineage 1000, Legacy 650, Legacy 600, Legacy 500, Phenom 300, Phenom 100/100E
      Using the iPreFlight app for the iPad, operators may complete critical pre-flight functions, including optimizing aircraft payload, calculating takeoff and accessing NOTAMs and METARs for all airports on the flight route. The software also includes maps and charts, ability to download and store approach charts and airport diagrams and reading updated weather information.

    • Embraer Executive Jets Runway AnalysisRunway Analysis

      Available for Lineage 1000, Legacy 600
      This tool assists in calculating the maximum takeoff weight available at virtually any runway at any airport taking in consideration obstacles, ambient conditions and available runway distances. This analysis may be printed in customizable formats and include useful takeoff data such as V speeds, corrections for QNH and anti-ice data. Similar analysis can be performed for landing data.

  • Embraer Executive Jets CAP Module Takeoff & Landing SCAP module takeoff and landing

    Available for Lineage 1000, Legacy 650, Legacy 600, Legacy 500, Phenom 300, Phenom 100/100E
    SCAP (Standard Computerized Airplane Performance) is a module available to supplement raw data used by the Runway Analysis software to allow you or a third party provider to develop a custom interface.

  • Embraer Executive Jets Weight and Balance Weight and Balance

    Available for Lineage 1000, Legacy 600
    Preflight weight and balance calculations may be quickly completed with the use of software. An IATA-format load manifest is completed for distribution and record-keeping. The system stores and uses default data for user-defined weights, including catering and frequent passengers.  The system monitors baggage, cargo, fuel and passenger weight inputs to alert of any weight or CG exceedance.


Maintenance Tracking
Embraer Executive Jets - CAMP Maintenance Tracking

Maintenance Tracking

Powered by CAMP

The Maintenance Tracking service enables executive jets customers to access their aircraft maintenance plan through the Internet and update it by providing operational information. With a Maintenance Tracking service you'll have a team assisting you regarding the maintenance requirements applicable to your aircraft. Considering the flight schedule of your aircraft, you may plan the maintenance so that maintenance requirements fully suit your operational profile.

Learn more about CAMP - Embraer's preferred Maintenance Tracking Service Provider.

For more information:
www.campsystems.com

Embraer Executive Jets - Camp Maintenance Tracking

CAMP offers:

- Online access to maintenance data through an Internet-based system

- An updated aircraft database that enables you to better monitor the maintenance requirements applicable to your aircraft

- Assistance and training (Webex) to customers (upon request)



Health Monitoring

AHEAD - Aircraft Health and Advanced Diagnosis

 
Embraer Executive Jets Aicraft Health Analysis and Diagnosis  


Stay AHEAD

Embraer Executive Jets Aicraft Health and Advanced Diagnosis - integrated solution

AHEAD is an integrated tool which consolidates aircraft data from onboard systems and web-based databases providing you with prompt support, effective troubleshooting, aircraft usage information and advanced notification.

AHEAD was developed using advanced technology to assist maintenance and operational decision-making through the integration of onboard systems, aircraft connectivity, technical publications, and web-based applications.

Optimize your maintenance activities with accurate decision making process during any unscheduled maintenance events.

AHEAD benefits

Embraer Executive Jets Aicraft Health Analysis and Diagnosis benefits  
   - Ability to estimate aircraft utilization
   - Reduced return to service time
   - Convenience of automatically transmitted aircraft and engine maintenance data (by Datalink)
   - Constant availability of up-to-date aircraft information
   - Increased aircraft dispatchability
   - Optimized fleet operation with up-to-date aircraft positioning 


AHEAD is currently available for the Phenom 100/100E and Phenom 300 only. The program will be available for the Legacy 500 upon the aircraft's entry into service in 2014.

Embraer Executive Jets Phenom 100/Phenom 300

How do I get AHEAD?

For detailed information please contact FlyEmbraer Support:
support@flyembraer.com Phone: +55 12 3927 2337


Technical Publications

Technical publications

Embraer Executive Jets Flight Operations Publications Our team is always working to improve and update all technical publications for your aircraft. You can access the manuals in paper format or electronically through our webportal (FlyEmbraer) and by the new eTechPubs app, which offers high search capabilities, significant reduction in time to find or retrieve technical information, a value-added paperless solution that updates contents automatically and also works offline.

The Flight Operations Publications is a complete set of technical publications used by pilots and flight attendants. These publications may be tailored for specific operators while complying with applicable certification requirements. They are available in digital or paper format.

The subscription to the Flight Operations Publications includes the following:
- The complete set of Operational Manuals (hard copy):
Phenom 100/100E, Phenom 300, Legacy 500, Legacy 600, Legacy 650, Lineage 1000
- One year access through FlyEmbraer.com to Operational manuals in digital format:
Phenom 100/100E, Phenom 300, Legacy 500, Legacy 600, Legacy 650, Lineage 1000
- One year subscription to Operational Manuals revisions (hard copy):
Phenom 100/100E, Phenom 300, Legacy 500, Legacy 600, Legacy 650, Lineage 1000
- One year subscription to OPERA software updates:
Legacy 500, Phenom 100/100E, Phenom 300
- One year subscription to Embraer Takeoff Analysis Software (ETOAS) updates
Legacy 600, Legacy 650
- One year subscription to CAFM software updates:
Lineage 1000

For more information, please email
support@flyembraer.com.br.


Embraer Executive Jets Technical Publications The Maintenance Technical Publications is a complete set of technical manuals available online through an up-to-date and advanced editing system. The system is integrated with an engineering database, enabling operators to maintain and repair their aircraft in a safe and efficient manner. Information is customized to disseminate applicable information for operators.

The Maintenance Technical Publications feature:
- One year access to updated Maintenance Publications via FlyEmbraer Portal and Software Backup:
Phenom 100/100E, Phenom 300
- One year access to updated Maintenance Publications via FlyEmbraer Portal and Maintenance Manuals Media Revisions (a set of 12 DVDs/year):
Legacy 600 , Legacy 650
- One year access to updated Maintenance Publications via FlyEmbraer Portal and Maintenance Manuals Media Revisions (a set of 12 DVDs/year):
Lineage 1000

For more information, please email
support@flyembraer.com.br.

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