– Embraer is broadening its Embraer Executive Care program (EEC) to include the Phenom 100 and Phenom 300 jets, thus offering customers the confidence and predictability of a fixed-cost maintenance support. Initially, the EEC program will offer coverage for the models in most of North America, South America and Europe.
“The EEC program has become such an important and popular part of the Legacy 600 ownership experience that we are now pleased to extend it to Phenom 100 and Phenom 300 customers, who will enjoy the same premium service and peace of mind, by meeting their needs and expectations immediately, as the jets enter service,” says Edson Carlos Mallaco, Embraer Vice President, Customer Support and Services, Executive Jets.
EEC protects the customer’s investment in the aircraft by laying out a regular service plan that covers the entire jet for a fixed hourly fee per flight hour. The program fee is specific to each Embraer executive jet and is adjusted to the yearly usage level of the aircraft, contemplating both high and low usage operational profiles for the aircraft.
Embraer’s pre-negotiated contracts with service centers, logistics providers and parts suppliers make this program available. The Phenom jets’ engines are covered by Pratt & Whitney Canada’s ESP® (Eagle Service Plan).
As with the Legacy 600, the Phenom EEC program will offer a choice of coverage levels. The standard module covers airplane parts from tip-to-tail, which is an advantage in this category of executive jets. EEC takes virtually all of the guesswork and uncertainty out of aircraft ownership. The program even covers all costs associated with shipping and insurance of serviceable parts that are replaced at normal maintenance intervals.
Under the Enhanced EEC module, the program also covers labor for scheduled and unscheduled maintenance, including the cost incurred when Embraer’s Mobile Recovery Services (MRS) are called into action in an Aircraft On Ground (AOG) situation. The comprehensiveness of this option is unique when compared to any other pay-per-hour service plan offered in the market.
In addition to the EEC, Embraer has component pool programs shared by a worldwide fleet, enabling the Company to offer the lowest exchange costs, mitigating cost increases in parts, labor and unscheduled maintenance.
Note to Editors
Embraer (Empresa Brasileira de Aeronáutica S.A. - NYSE: ERJ; Bovespa: EMBR3) is the world’s largest manufacturer of commercial jets up to 120 seats, and one of Brazil's leading exporters. Embraer's headquarters are located in São José dos Campos, São Paulo, and it has offices, industrial operations and customer service facilities in Brazil, the United States, France, Portugal, China and Singapore. Founded in 1969, the Company designs, develops, manufactures and sells aircraft for the Commercial Aviation, Executive Aviation, and Defense and Government segments. The Company also provides after sales support and services to customers worldwide. On June 30, 2008, Embraer had a workforce of 23,855 employees and a firm order backlog of US$ 20.7 billion.
This document may contain projections, statements and estimates regarding circumstances or events yet to take place. Those projections and estimates are based largely on current expectations, forecasts on future events and financial tendencies that affect Embraer’s businesses. Those estimates are subject to risks, uncertainties and suppositions that include, among others: general economic, political and trade conditions in Brazil and in those markets where Embraer does business; expectations on industry trends; the Company’s investment plans; its capacity to develop and deliver products on the dates previously agreed upon, and existing and future governmental regulations. The words “believe”, “may”, “is able”, “will be able”, “intend”, “continue”, “anticipate”, “expect” and other similar terms are supposed to identify potentialities. Embraer does not feel compelled to publish updates nor to revise any estimates due to new information, future events or any other facts. In view of the inherent risks and uncertainties, such estimates, events and circumstances may not take place. The actual results can therefore differ substantially from those previously published as Embraer expectations.