Customer Support And Services


Service beyond the norm. Plus passion.

As the Customer Support and Services team for Embraer Executive Jets, we have a passion that serves our customers well. It’s a special breed of passion dedicated to redefining what’s possible to keep you on your journey. The result is an award-winning level of support and service that continually exceeds expectations, inspires confidence, and helps maximize the return on aircraft investment. Our high level of commitment is not very conventional. But then, neither are we.

Customer Support and Services - Business Jets
  • The thing I like best about the Legacy Shuttle is the people who are behind it supporting it. Our representative and our Embraer tech support treat us like family. Chris Holton, Director of Maintenance, Legacy Shuttle.​​
  • I have been taken care of golden with Embraer. Jerry Anderson, Phenom 100 Owner/Operator.​​
  • The customer support and services was a major factor in my decision to buy the Embraer Phenom 100, and I have not been disappointed. Keith Christensen, Phenom 100 Owner/Operator.
  • As far as aircraft maintainability on a day-to-day basis, it’s an amazing aircraft to have to deal with. Shawn Pacheco, Director of Maintenance, Legacy 600.
  • When you make your choice, you have to have the support of the company that stands behind the product, and Embraer is just fantastic in that regard Tad Ihns, Phenom 100 Owner/Operator.
  • The customer service we get from Embraer, it’s been fabulous. With our tech reps, they’re always there to help any time we have an issue. Wes Clay, Director of Maintenance, Legacy 600.
  • I can say that the field technicians they have at Embraer are some of the best. David Regan, Director of Aviation, Legacy 600.

Latest Developments


  • Embraer ranks first again at Pro Pilot Magazine Corporate Aircraft Product Support Survey
    Embraer Executive Jets’ customer support secured the first position for the second year in row at Pro Pilot Magazine’s Corporate Aircraft Product Support Survey. Press release

  • Embraer Executive Jets earns top ranking in AIN 2016 Product Support Survey
    Embraer Executive Jets’ customer support has soared to its first-ever solo No. 1 ranking in Aviation International News’ 2016 Product Support Survey, receiving its highest-ever combined overall average (8.4 out of a possible 10). Press release

Customer Testimonials

Displaying 1-3 of 42

Embraer is 'an excellent partner'

Length: 4:17
Aircraft: Phenom 100E, Phenom 300, Legacy 500

Employees with Servicios Aereos Across, Mexico’s premium business aviation services provider, talk about their company's strong relationship with Embraer and what they like most about the Phenom 100E, Phenom 300 and Legacy 500.

Embraer is the 'Rolls-Royce of jet makers'

Length: 02:40 | 03:27
Aircraft: Phenom 300

Wayne Gorsek, CEO of, says Embraer’s Phenom 100 and 300 had everything he was looking for in a business jet, 'from the avionics to the engines to the systems.'

Phenom 100 Customer Sets New Speed Record

Length: 3:42
Aircraft: Phenom 100E

New York City pilot Brad Amoils says he's confident the NAA speed record he set in his flight from London to New York “will stand for Phenom and Embraer and the class for a good while to come.” Congratulations, Brad!