Customer Support And Services


Service beyond the norm. Plus passion.

As the Customer Support and Services team for Embraer Executive Jets, we have a passion that serves our customers well. It’s a special breed of passion dedicated to redefining what’s possible to keep you on your journey. The result is an award-winning level of support and service that continually exceeds expectations, inspires confidence, and helps maximize the return on aircraft investment. Our high level of commitment is not very conventional. But then, neither are we.

Customer Support and Services - Business Jets
  • The thing I like best about the Legacy Shuttle is the people who are behind it supporting it. Our representative and our Embraer tech support treat us like family. Chris Holton, Director of Maintenance, Legacy Shuttle.​​
  • I have been taken care of golden with Embraer. Jerry Anderson, Phenom 100 Owner/Operator.​​
  • The customer support and services was a major factor in my decision to buy the Embraer Phenom 100, and I have not been disappointed. Keith Christensen, Phenom 100 Owner/Operator.
  • As far as aircraft maintainability on a day-to-day basis, it’s an amazing aircraft to have to deal with. Shawn Pacheco, Director of Maintenance, Legacy 600.
  • When you make your choice, you have to have the support of the company that stands behind the product, and Embraer is just fantastic in that regard Tad Ihns, Phenom 100 Owner/Operator.
  • The customer service we get from Embraer, it’s been fabulous. With our tech reps, they’re always there to help any time we have an issue. Wes Clay, Director of Maintenance, Legacy 600.
  • I can say that the field technicians they have at Embraer are some of the best. David Regan, Director of Aviation, Legacy 600.

Latest Developments

  • Top-ranked Customer support.

    ProPilot has released the results of its 2015 Product Support Survey, and we are thrilled that Embraer Executive Jets has earned the No. 1 ranking, making an impressive leap from last year’s third place.

    This year, Embraer received an overall score of 8.51, compared to last year’s 8.06, reflecting our customers’ increased satisfaction with our support and services. Embraer ranked No. 1 in four of the survey’s seven categories: cost of parts, tech manuals, tech reps and service satisfaction, and No. 2 in company response time, spares availability and speed in AOG service.

    This huge accomplishment follows the great news that Embraer remains among the highest-ranked companies in AIN’s 2015 Product Support Survey for the fourth consecutive year.

  • Florida Today, June 2015 interview with Phil Krull, Managing Director, Embraer Executive Jets.
    In this most recent interview, Phil Krull, the Managing Director for Embraer Executive Jets, took Matt Reed of Florida Today on a tour of the Embraer plant in Melbourne, FL. Watch the entire interview

  • Embraer Executive Jets appoints ExecuJet Aviation Nigeria as a new Authorized Service Center.
    Embraer Executive Jets has appointed ExecuJet Aviation Nigeria Ltd as a new Authorized Service Center. Located in Lagos, Nigeria, ExecuJet is able to offer Embraer Phenom 300 Line Maintenance services in the Western Africa region. Full press release

  • Embraer Executive Jets Announces New Service Center in France. Embraer Executive Jets announced that it will expand its customer support and services in Europe by opening a new Maintenance Service Center at Le Bourget airport, Paris. Full press release

  • Embraer’s Legacy 500 sets four new world speed records.
    Embraer Executive Jets announced that the Legacy 500, its new midsize business jet that just entered the market, has already set four new world speed records for its class, this year. Full press release

Customer Testimonials

Displaying 1-3 of 42

Embraer is 'an excellent partner'

Length: 4:17
Aircraft: Phenom 100E, Phenom 300, Legacy 500

Employees with Servicios Aereos Across, Mexico’s premium business aviation services provider, talk about their company's strong relationship with Embraer and what they like most about the Phenom 100E, Phenom 300 and Legacy 500.

Embraer is the 'Rolls-Royce of jet makers'

Length: 02:40 | 03:27
Aircraft: Phenom 300

Wayne Gorsek, CEO of, says Embraer’s Phenom 100 and 300 had everything he was looking for in a business jet, 'from the avionics to the engines to the systems.'

Phenom 100 Customer Sets New Speed Record

Length: 3:42
Aircraft: Phenom 100E

New York City pilot Brad Amoils says he's confident the NAA speed record he set in his flight from London to New York “will stand for Phenom and Embraer and the class for a good while to come.” Congratulations, Brad!