Contacts & Executive Jets Support

Support Contacts

​​

Customer support is core to Embraer Executive Jets’ mission as a business aircraft manufacturer, and since during our launch we have continued to adapt our services to the changing demands of our customer base as our global fleet grows in size and reach.

To accommodate our customers’ needs, we have developed a network of field representatives and customer support managers that works in tandem with our 24-hour Customer Support Contact Center to ensure any and every situation is addressed quickly and efficiently and with the minimum disruption to our customers.

To prepare for a major expansion of Embraer Executive Jets’ global fleet, we have also expanded and improved our 24-hour Customer Support Contact Center operations to optimize our resources and maximize our efficiencies to ensure our customers continue to receive the highest level of technical support 24/7, regardless of where they and their Embraer aircraft are located.

Field Support Representatives

A key element of Embraer Executive Jets’ global support network is our team of experienced and highly-trained field service representatives, who are assigned to you during the delivery of your new Embraer executive jet, and each of our field service professionals is dedicated to providing you a personalized service to ensure you have the best technical and logistical support possible.

To ensure this personal service, Embraer Executive Jets has established a comprehensive network of field service representatives around the world, with operating bases in Asia; Central and South America; China, Hong Kong and Macao; Europe, the Middle East and Africa; and North America and the Caribbean.

Contact details for your local and regional field service representatives are available below.

Contact Center
Embraer Executive Jets’ Customer Support Centers

A dedicated team of high-trained professional ensure our Customer Support Contact Center at our headquarters in São José dos Campos, Brazil provides you uninterrupted service 24 hours a day, every single day of the year. The Contact Center has always been pivotal to our support network, and as our fleet has grown so has the Contact Center. In 2014 we opened a new, expanded facility to guarantee that our customers receive the best, personalized support available in business aviation.

Each of the expert analysts at our Contact Center are trained to process every request efficiently, be it an aircraft on ground situation, flight operations support or a general inquiry. These analysts also work closely with our global network of owned and authorized service centers, technicians and mechanics, spare parts distribution centers and our field service representatives to ensure a quick and complete resolution for every customer.

Access to our Contact Center is simple. Regardless of the issue or the location of our customer, a single point of contact is available 24/7/365 via phone, email, or application to coordinate everything that is necessary to ensure an aircraft returns to service as quickly as possible. Customers can also email the Contact Center directly to address any concerns or questions that they may have about our products or services.

Contact us for:

  • Technical support
  • Maintenance support
  • Flight operations support
  • Spare parts support
  • General inquiries about support issues

Toll Free

Worldwide, where available* (+800) 4546-3243
USA & Canada 1 888 362-2648
Brazil 0800 704 1099

* Argentina, Australia, Austria, Belgium, Bulgaria, Canada, China, Colombia, Czech Republic, Denmark, Finland, France, Germany, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Korea(South), Luxembourg, Macao, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Russia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom.

International telephone numbers

North America & Caribbean 1 703 621-7350
Europe, Africa & Middle East +33 1 7048-0510
Asia Pacific +65 6307-7647
Latin America +55 12 3927-7000

E-mail

Contact Center Telephone Card

Business Jet Customer Support by Embraer Executive Jets

Download to print your card

Customer Support Management

Embraer Executive Jets continues to expand and improve its customer support network to guarantee our customers an unrivalled level of support, no matter where in the world they or their aircraft are located.

Our extensive and dedicated team of professionals is available to provide you the most efficient and effective support and is ready to address every inquiry and maintenance request, be it through our global network of owned and authorized service centers, material support, our new global parts distribution network, flight operations, warranty services or specialized maintenance.

Contact details for your local and regional customer support are available below.

​​​
Asia Pacific
Central and South America
China, Hong Kong and Macao
    • Beijing, China

      Allan Zhou
    • Daniel Chang
    • Wang Chao
      • Director, Customer Services and Support / Service Center
      • Phone: +86 10 6502 8159
      • Cell: +86 18 51378 5009
      • chao.wang@bjs.embraer.com
Europe, Middle East and Africa
North America
    • Atlanta, GA

      Tom Richardson
    • Columbus, OH

      Lucas Eduardo da Silva
    • Dallas, TX

      James Doyle
    • Fort Lauderdale, FL

      Ashok Kapadia
      • Customer Support Representative, Legacy/Lineage
      • Phone: + 1 954 359 3466
      • Cell: + 1 954 629 1562
      • akapadia@embraer.com
    • Gilbert Gonzalez
    • Ronald Jackson
      • Manager, Customer Support Legacy/Lineage
      • Phone: +1 954-359-2059
      • Cell: +1 954-240-5762
      • rjackson@embraer.com
    • Garrison, TX

      Jeff Tinsley
    • Gilbert, AZ

      Mark Hand
      • Customer Support Representative, Legacy/Lineage
      • Phone: +1 954 294-2098
      • mhand@embraer.com
    • Irvine, CA

      Douglas A. Taylor
    • Mesa, AZ

      Michael Valek
      • Customer Support Manager, Phenom
      • Phone: +1 480 735 0260
      • Cell: +1 954 804 0217
      • mvalek@embraer.com
    • Thomas Schuh
      • Field Service Representative, Phenom
      • Phone: +1 480-735-0190
      • Cell: +1 954 224-2608
      • tschuh@embraer.com
    • Mexico City, Mexico

      Jorge Ibarra
      • Customer Support Representative, Legacy/Lineage/Phenom
      • Phone: +52 1 55 39 24 06 95
      • Cell: +52 1 55 39 24 06 95
      • jorge.ibarra@embraer.com
    • Phoenix, AZ

      Gary La Vone
    • Windsor Locks, CT

      Paul Hugli
      • Field Service Representative, Phenom
      • Phone: + 1 860 804 4390
      • Cell: + 1 954 612 0350
      • phugli@embraer.com
Asia Pacific Contact us
    • Customer Support Management

      Márcio Rodolfo Moreira
    • Embraer Authorized Service Center Network

      Joelle Lee
    • Material Support

      Hidayah Jumal
    • Loo Wee Boon
Central and South America Contact us
    • Customer Support Management

      Augusto Piazza
    • Rafael de Carvalho F. Leite
      • Director, Customer Relations, South America
      • Phone: +55 12 3927 6665
      • Cell: +55 12 99182 1898
      • rafael.carvalho@embraer.com.br
      • Based in: São José dos Campos, BR
    • Sérgio Grassetto Teixeira da Cunha
      • Director, Customer Support and Services & MRO - Executive Jets
      • Phone: 55 12 3927-4089
      • Cell: +55 1298115-9774
      • sergiocunha@embraer.com.br
      • Based in: São José dos Campos, Brazil
    • Embraer Authorized Service Center Network

      Bruno Visoto
      • Customer Account Manager
      • Phone: +55 12 3927-8707
      • Cell: +55 12 99628-8577
      • bruno.visoto@embraer.com.br
      • Based in: São José dos Campos, Brazil
    • Embraer Owned Service Center Network

      Pedro Poças
      • Customer Maintenance Service Representative
      • Phone: +55 15 2101 5200'
      • Cell: +55 12 98190 4829'
      • pedro.pocas@embraer.com.br
      • Based in: Sorocaba, BR
    • Cleber Espíndola
    • Mirela Perez de Oliveira'
      • Customer´s Relations - FBO and Service Center Brazil
      • Phone: +55 15 2101 5011
      • Cell: +55 15 98119 1415
      • mirela.oliveira@embraer.com.br
      • Based in: Sorocaba, BR
    • Anderson Rocha Belo
    • Bruno Vilarinho
    • Elaine Moreira da Silva
      • Customer´s Relations - FBO and Service Center Brazil
      • Phone: +55 15 2101 5210
      • Cell: +55 15 98176 0173
      • elaine.silva@embraer.com.br
      • Based in: Sorocaba, BR
    • João Leite Sequeira
    • Ricardo de Oliveira Souza
      • Customer Service Representative
      • Phone: +55 12 3927 7951
      • Cell: +55 12 98201 2882
      • souza.ricardo@embraer.com.br
      • Based in: São José dos Campos, BR
    • Sérgio Tomasella Junior
    • Warranty & Special Programs

      Carina Setsuko Shishido
    • Material Support

      Mario Fernando Nobre da Cruz
      • Spare Parts Representative
      • Phone: +55 12 3927-5077
      • Fax: +55 12 3927-6600 (ext. 0743)
      • Cell: +55 12 9 8190-2074
      • mario.cruz@embraer.com.br
      • Based in: São José dos Campos, Brazil
China, Hong Kong and Macao Contact us
    • Customer Support Management

      Siu Ying Yeung
      • Vice President, Customer Support and Services
      • Phone: +86 10 6502 8050
      • Fax: +86 10 6598 9987
      • Cell: +86 139 1082 2603
      • syeung@embraer.com.br
      • Based in: Beijing, China
    • Warranty & Special Programs

      Stella Sun
    • Zhang Yuan
      • Administrator
      • Phone: +86 10 8041 1755 -200
      • Fax: +86 10 6598 9987
      • Cell: +86 185 1378 5051
      • yuan.zhang@bjs.embraer.com
      • Based in: Beijing, China
    • Material Support

      Cecaa Zhang
    • Helen Xu
    • Ella Liu
      • Spare Parts Representative
      • Phone: +86 10 6502 8155
      • Cell: +86 185 1378 5027
      • ella.liu@bjs.embraer.com
      • Based in: Beijing, China
    • Zhang Yuan
      • Warehouse Manager
      • Phone: +86 10 8041 1755 -200
      • Fax: +86 10 6598 9987
      • Cell: +86 185 1378 5051
      • yuan.zhang@bjs.embraer.com
      • Based in: Beijing, China
    • Flight Operation Support & Services

      Alexandre Toribio Jr.
      • Flight Operations Support Director
      • Phone: +86 10 6502 8068
      • Fax: +86 10 6598 9987
      • Cell: +86 139 1112 3088
      • alexandre.toribio@embraer.com.br
      • Based in: Beijing, China
Europe, Middle East and Africa Contact us
    • Customer Support Management

      Paulo Henrique Sabbadin
    • Pedro Paiva
      • Sr. Vice President, Customer Relations & Aftermarket Sales, Worldwide
      • Phone: +31 2 0215 8204
      • Cell: +31 6 2381-5210
      • pedro.paiva@nl.embraer.com
      • Based in: Amsterdam, NL
    • Ricardo Bechara
      • Director, Customer Relations, Europe, Middle East & Africa
      • Phone: +31 2 0215 8206
      • Cell: +31 6 2381 5753
      • ricardo.bechara@nl.embraer.com
      • Based in: Amsterdam, NL
    • Embraer Authorized Service Center Network

      Rafael Cagnin
    • Embraer Owned Service Center Network

      Luciano Fávero
    • Jo Ghysens
      • Maintenance Manager
      • Phone: + 33 0174 256 141
      • Cell: + 33 0 676 780 451
      • jo.ghysens@embraer.fr
      • Based in: Le Bourget, FR
    • Romain Odent
    • Fatiha Berry
      • Customer Service Representative
      • Phone: +33 6 88 05 04 09
      • Based in: Le Bourget, FR
    • Material Support

      Alexandre Coppin
    • Sales & Business Development

      Anouk Jasperse-Achterhuis
    • Warranty & Special Programs Administration

      Joyce Taveiros
    • Magdalena Klocek
    • Micha Miketta
    • Lillian Cabrera
North America and Caribbean Contact us
    • Customer Support Management

      Gregory Graber
      • Director, Customer Relations, North & Central America
      • Phone: +1 321 751 5063
      • Cell: +1 321 586 9367
      • gregory.graber@embraer.com
      • Based in: Melbourne, FL
    • Customer Support Staff

      Nikki Nixon
      • Executive Administrative Assistant
      • Phone: +1 321 426 2990
      • Cell: +1 321 419 3092
      • nikki.nixon@embraer.com
      • Based in: Melbourne, FL
    • Paulo Roberto Ferreira
      • Project Manager, Customer Support
      • Phone: +1 321-751-5092
      • Cell: +1 954 294 0374
      • prferreira@embraer.com
      • Based in: Melbourne, FL
    • Greta Woodbury
    • Embraer Authorized Service Center Network

      Gustavo PONDÉ de Castro Faria
      • MRO Partnership & Efficiency
      • Phone: +1 321-751- 2181
      • Cell: +1 954 595-9749
      • gustavo.ponde@embraer.com
      • Based in: Fort Lauderdale, FL
    • Michael Harrington
      • Service Center Network, Authorized Representative
      • Phone: +1 321-751-5085
      • Cell: +1 954-552-0269
      • mharrington@embraer.com
      • Based in: Melbourne, FL
    • Embraer Owned Service Center Network

      Brian Koselke
      • Operations Manager
      • Phone: +1 480 735-0210
      • Cell: +1 480 307 1575
      • bkoselke@embraer.com
      • Based in: Melbourne, FL
    • Gary Bevilacqua
    • Sean Peterson
      • Operations Manager
      • Phone: +1 860-804-4552
      • Cell: +1 860-595-9099
      • speterson@embraer.com
      • Based in: Windsor Locks, CT
    • Aftermarket Products, MRO, EEC Sales

      Doug Davidson
      • Vice President, Sales
      • Phone: +1 321-751-5941
      • Cell: +1 321-482-6980
      • ddavidson@embraer.com
      • Based in: Melbourne, FL
    • Mike Davis
      • Manager, MRO Sales
      • Phone: +1 860 804 4558
      • Cell: +1 860 402 3215
      • mike.davis@embraer.com
      • Based in: Windsor Locks, CT
    • Paul Rose
      • Manager, MRO Sales
      • Phone: +1 954 359 2064
      • Cell: +1 954 849 2916
      • paul.rose@embraer.com
      • Based in: Melbourne, FL
    • Jeff Schlueter
    • Ron Dech
      • Manager, Special Programs, Sales - EEC
      • Phone: +1-321-751-5083
      • Cell: +1 954 648-1037
      • rdech@embraer.com
      • Based in: Melbourne, FL
    • Warranty & Special Programs Administration

      Mathieu Warwick
      • Manager, Warranty Administration
      • Phone: +1 954 359 3732
      • Cell: +1 954 235 7844
      • warranty.eejs@embraer.com
      • Based in: Melbourne, FL
    • Nady St.Cloud
    • Steve Herheim
    • Ron Walker
    • Jennifer Pierce
    • Carolyn French
      • Contracts Administrator, Special Programs
      • Phone: +1 321-751-5097
      • cfrench@embraer.com
      • Based in: Melbourne, FL