Contacts & Executive Jets Support

Support Contacts

Contact Embraer Executive Jets’ Customer Support  

Customer support is core to Embraer Executive Jets’ mission as a business aircraft manufacturer, and since during our launch we have continued to adapt our services to the changing demands of our customer base as our global fleet grows in size and reach.

To accommodate our customers’ needs, we have developed a network of field representatives and customer support managers that works in tandem with our 24-hour Customer Support Contact Center to ensure any and every situation is addressed quickly and efficiently and with the minimum disruption to our customers.

To prepare for a major expansion of Embraer Executive Jets’ global fleet, we have also expanded and improved our 24-hour Customer Support Contact Center operations to optimize our resources and maximize our efficiencies to ensure our customers continue to receive the highest level of technical support 24/7, regardless of where they and their Embraer aircraft are located.

Field Support Representatives

A key element of Embraer Executive Jets’ global support network is our team of experienced and highly-trained field service representatives, who are assigned to you during the delivery of your new Embraer executive jet, and each of our field service professionals is dedicated to providing you a personalized service to ensure you have the best technical and logistical support possible.

To ensure this personal service, Embraer Executive Jets has established a comprehensive network of field service representatives around the world, with operating bases in Asia; Central and South America; China, Hong Kong and Macao; Europe, the Middle East and Africa; and North America and the Caribbean.

Contact details for your local and regional field service representatives are available below.

Contact Center
Embraer Executive Jets’ Customer Support Centers

A dedicated team of high-trained professional ensure our Customer Support Contact Center at our headquarters in São José dos Campos, Brazil provides you uninterrupted service 24 hours a day, every single day of the year. The Contact Center has always been pivotal to our support network, and as our fleet has grown so has the Contact Center. In 2014 we opened a new, expanded facility to guarantee that our customers receive the best, personalized support available in business aviation.

Each of the expert analysts at our Contact Center are trained to process every request efficiently, be it an aircraft on ground situation, flight operations support or a general inquiry. These analysts also work closely with our global network of owned and authorized service centers, technicians and mechanics, spare parts distribution centers and our field service representatives to ensure a quick and complete resolution for every customer.

Access to our Contact Center is simple. Regardless of the issue or the location of our customer, a single point of contact is available 24/7/365 via phone, email, or application to coordinate everything that is necessary to ensure an aircraft returns to service as quickly as possible. Customers can also email the Contact Center directly to address any concerns or questions that they may have about our products or services.

Contact us for:

  • Technical support
  • Maintenance support
  • Flight operations support
  • Spare parts support
  • General inquiries about support issues

Toll Free

Worldwide, where available* (+800) 4546-3243
USA & Canada 1 888 362-2648
Brazil 0800 704 1099

* Argentina, Australia, Austria, Belgium, Bulgaria, Canada, China, Colombia, Czech Republic, Denmark, Finland, France, Germany, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Korea(South), Luxembourg, Macao, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Russia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom.

International telephone numbers

North America & Caribbean 1 703 621-7350
Europe, Africa & Middle East +33 1 7048-0510
Asia Pacific +65 6307-7647
Latin America +55 12 3927-7000

E-mail

Contact Center Telephone Card

Business Jet Customer Support by Embraer Executive Jets

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Customer Support Management

Embraer Executive Jets continues to expand and improve its customer support network to guarantee our customers an unrivalled level of support, no matter where in the world they or their aircraft are located.

Our extensive and dedicated team of professionals is available to provide you the most efficient and effective support and is ready to address every inquiry and maintenance request, be it through our global network of owned and authorized service centers, material support, our new global parts distribution network, flight operations, warranty services or specialized maintenance.

Contact details for your local and regional customer support are available below.

Asia Pacific
Central and South America
    • Recife, Brazil

      Kleber Freires de Oliveira
    • São José dos Campos, Brazil

      André Seixas
    • Rodolfo Garcia da Costa
      • Customer Support Management, Field Service Representative
      • Phone: +55 12 3927 2058
      • Fax: +55 12 3927-6600 (ext 0743)
      • Cell: + 55 12 8152-4867
      • rodolfo.costa@embraer.com.br
    • Vinicius Gomes Doche
    • São Paulo, Brazil

      Alexander Rochael de Paiva
      • Customer Account Manager
      • Phone: + 55 11 3040 6893
      • Fax: +55 12 3927 6600, ext. 0760
      • Cell: +55 12 9 8141 2435
      • arpaiva@embraer.com.br
    • Sorocaba, Brazil

      Domenico Rafael Ferreira Maiello
China, Hong Kong and Macao
Europe, Middle East and Africa
North America
    • Atlanta, GA

      Tom Richardson
    • Cleveland, OH

      Gerald (Gary) Parks
    • William Lyttle
    • Columbus, OH

      Lucas Eduardo da Silva
    • Dallas, TX

      James Doyle
    • Fort Lauderdale, FL

      Ashok Kapadia
      • Customer Support Representative
      • Phone: + 1 954 359 3466
      • Fax: + 1 954 359 3817
      • Cell: + 1 954 629 1562
      • akapadia@embraer.com
    • Gilbert Gonzalez
      • Field Service Representative
      • Phone: + 1 954 359 3772
      • Fax: + 1 954 359-3817
      • Cell: + 1 954 980-3496
      • ggonzalez@embraer.com
    • Garrison, TX

      Jeff Tinsley
    • Gilbert, AZ

      Mark Hand
      • Field Service Representative
      • Phone: +1 954 294-2098
      • Fax: +1 321 241-6409
      • mhand@embraer.com
    • Irvine, CA

      Douglas A. Taylor
    • Melbourne, FL

      Doug Davidson
    • Ronald Jackson
      • Senior Manager, Customer Support
      • Phone: +1 321 751 5926
      • Fax: +1 321 241 6409
      • Cell: +1 954 240 5762
      • rjackson@embraer.com
    • Mesa, AZ

      Michael Valek
      • Manager, Customer Support Phenom
      • Phone: +1 480 735 0260
      • Fax: +1 480 988 7197
      • Cell: +1 954 804 0217
      • mvalek@embraer.com
    • Thomas Schuh
      • Field Service Representative
      • Phone: +1 480-735-0190
      • Fax: +1 321-241-6409
      • Cell: +1 954 224-2608
      • tschuh@embraer.com
    • Phoenix, AZ

      Gary La Vone
    • Windsor Locks, CT

      Paul Hugli
      • Field Service Representative
      • Phone: + 1 860 804 4390
      • Fax: +1 321-241-6409
      • Cell: + 1 954 612 0350
      • phugli@embraer.com
Asia Pacific Contact us
    • Customer Support Management

      Márcio Rodolfo Moreira
      • Director, Customer Support and Services, Asia Pacific – Executive Jets
      • Phone: +65 6305-9943
      • Fax: +65 6734-3908
      • Cell: +65 8182-0601
      • marcio.moreira@embraer.com.br
      • Based in: Singapore
    • Material Support

      Loo Wee Boon
    • Tan Soon Nam
    • Warranty & Special Programs

      Joe Tan
      • Manager, Service Sales & Contracts Administration
      • Phone: +65 6734-4321
      • Fax: +65 6734-3908
      • Cell: +65 9655-8377
      • joe.chye@sin.embraer.com
      • Based in: Singapore
    • Suriah Buhari
Central and South America Contact us
    • Customer Support Management

      André Luis Vieira de Sousa
      • Director, Customer Support and Services & MRO - Executive Jets
      • Phone: +55 12 3927-9508
      • Cell: +55 12 99782-3439
      • andre.sousa@embraer.com.br
      • Based in: São José dos Campos, Brazil
    • Augusto Piazza
    • Lilian Regina Barbosa Pereira
      • Manager, Customer Support and Services, Material Support
      • Phone: +55 12 3927-4087
      • Fax: +55 12 3927-6600 (ext. 0743)
      • Cell: + 55 12 9 9127-6722
      • lilian.regina@embraer.com.br
      • Based in: São José dos Campos, Brazil
    • Rodolfo Garcia da Costa
      • Manager, Customer Support and Services
      • Phone: +55 12 3927 2058
      • Fax: +55 12 3927-6600 (ext 0743)
      • Cell: + 55 12 8152-4867
      • rodolfo.costa@embraer.com.br
      • Based in: São José dos Campos, Brazil
    • Embraer Authorized Service Center Network

      Bruno Visoto
      • Customer Account Manager
      • Phone: +55 12 3927-8707
      • Cell: +55 12 99628-8577
      • bruno.visoto@embraer.com.br
      • Based in: São José dos Campos, Brazil
    • Embraer Owned Service Center Network

      Renato Rafael
      • Senior Manager, Embraer Executive Jets Services
      • Phone: +55 12 3927 5737
      • Fax: +55 12 3927 1629
      • Cell: +55 12 9 8121 8803
      • renato.rafael@embraer.com.br
      • Based in: São José dos Campos, Brazil
    • Material Support

      Francine Alves Rocha de Miranda
    • Luiz Augusto Mamede de Farias
    • Mario Fernando Nobre da Cruz
      • Spare Parts Representative
      • Phone: +55 12 3927-5077
      • Fax: +55 12 3927-6600 (ext. 0743)
      • Cell: +55 12 9 8190-2074
      • mario.cruz@embraer.com.br
      • Based in: São José dos Campos, Brazil
    • Sales & Business Development

      Otavio Teodoro da Motta Oliveira
      • Sales Representative – Embraer Services
      • Phone: +55 12 3927 6995
      • Fax: +55 12 3927 6600 (ext.0743)
      • otavio.oliveira@embraer.com.br
      • Based in: São José dos Campos, Brazil
    • Warranty & Special Programs

      Carina Setsuko Shishido
      • Technical Analyst - Special Programs & Warranty
      • Phone: +55 12 3927 3919
      • Cell: +55 12 9 8252-0809
      • carina.shishido@embraer.com.br
      • Based in: São José dos Campos, Brazil
    • Lilian Regina Barbosa Pereira
      • Manager, Customer Support and Services, Material Support
      • Phone: +55 12 3927-4087
      • Fax: +55 12 3927-6600 (ext. 0743)
      • Cell: + 55 12 9 9127-6722
      • lilian.regina@embraer.com.br
      • Based in: São José dos Campos, Brazil
    • Tatiane Figueiredo
China, Hong Kong and Macao Contact us
    • Customer Support Management

      Siu Ying Yeung
      • Vice President, Customer Support and Services
      • Phone: +86 10 6502 8050
      • Fax: +86 10 6598 9987
      • Cell: +86 139 1082 2603
      • syeung@embraer.com.br
      • Based in: Beijing, China
    • Embraer Authorized Service Center Network

      Harry Jiang
      • Service Center Network Management, Customer Support Management
      • Phone: +86 10 6502 8121
      • Fax: +86 10 6598 9987
      • Cell: +86 18 51378 5010
      • harry.jiang@bjs.embraer.com
      • Based in: Beijing, China
    • Flight Operation Support & Services

      Alexandre Toribio Jr.
      • Flight Operations Support Director
      • Phone: +86 10 6502 8068
      • Fax: +86 10 6598 9987
      • Cell: +86 139 1112 3088
      • alexandre.toribio@embraer.com.br
      • Based in: Beijing, China
    • Material Support

      Ella Liu
      • Spare Parts Representative
      • Phone: +86 10 6502 8155
      • Cell: +86 185 1378 5027
      • ella.liu@bjs.embraer.com
      • Based in: Beijing, China
    • Zhang Yuan
      • Spare Parts Representative
      • Phone: +86 10 6502 8153
      • Fax: +86 10 6598 9987
      • Cell: +86 1851 378 5051
      • yuan.zhang@bjs.embraer.com
      • Based in: Beijing, China
    • Warranty & Special Programs

      Cecaa Zhang
      • Warranty & Repair Representative
      • Phone: +86 10 6502 8157
      • Fax: +86 10 6598 9987
      • Cell: +86 139 1156 3927
      • cecaa.zhang@bjs.embraer.com
      • Based in: Beijing, China
    • Stella Sun
    • Zhang Yuan
      • Administrator
      • Phone: +86 10 6502 8153
      • Fax: +86 10 6598 9987
      • Cell: +86 1851 378 5051
      • yuan.zhang@bjs.embraer.com
      • Based in: Beijing, China
Europe, Middle East and Africa Contact us
    • Customer Support Management

      Pedro Paiva
      • Vice President, Customer Support and Services
      • Phone: +33 1 4938-4567
      • Fax: +33 1 4938-4572
      • Cell: +33 6 7312-6764
      • pedro.paiva@embraer.fr
      • Based in: Le Bourget, FR
    • Embraer Authorized Service Center Network

      Luciano Fávero
      • Manager, Service Center Network
      • Phone: +33 1 4938-4370
      • Fax: +33 1 4938-4572
      • Cell: +33 6 7037-6941
      • luciano.favero@embraer.fr
      • Based in: Le Bourget, FR
    • Embraer Owned Service Center Network

      Sébastien Albouy
      • Director, Executive Jet Service Center
      • Phone: +33 1 4938-4393
      • Fax: +33 1 4938-4497
      • Cell: +33 6 7064-7523
      • salbouy@embraer.fr
      • Based in: Le Bourget, FR
    • Material Support

      Paulo Henrique Sabbadin
      • Material & Logistics Manager
      • Phone: +33 1 4938-4537
      • Fax: +33 1 4938-4572
      • Cell: +33 6 7504-8411
      • paulo.sabbadin@embraer.fr
      • Based in: Villepinte, FR
North America and Caribbean Contact us
    • Customer Support Management

      Brian Koselke
      • Operations Manager
      • Phone: +1 480 735-0210
      • Fax: +1 954 359-7410
      • Cell: +1 480 307-1575
      • bkoselke@embraer.com
      • Based in: Mesa, AZ
    • Gary Bevilacqua
    • Gloria Castro
      • Executive Administrative Assistant
      • Phone: +1 321 751 5090
      • Fax: +1 321 241 6409
      • Cell: +1 954 647 0470
      • gcastro@embraer.com
      • Based in: Melbourne, FL
    • Scott Kalister
      • Vice President, Managing Director, EEJS LLC, Customer Support and Services
      • Phone: +1 321 751 5100
      • Fax: +1 321 241 6409
      • Cell: +1 954 232-9476
      • skalister@embraer.com
      • Based in: Melbourne, FL
    • Sean Peterson
      • Operations Manager
      • Phone: +1 954 359-2173
      • Fax: +1 954 359-7410
      • Cell: +1 954 552-0846
      • jblondeau@embraer.com
      • Based in: Windsor Locks, CT
    • Embraer Authorized Service Center Network

      Michael Harrington
      • Service Center Network, Authorized Representative
      • Phone: +1 321-751-5085
      • Fax: +1 321-241-6409
      • Cell: +1 954-552-0269
      • mharrington@embraer.com
      • Based in: Melbourne, FL
    • Embraer Owned Service Center Network

      Jacques Blondeau
      • Vice President, Maintenance Services Worldwide
      • Phone: +1 954 359 2173
      • Fax: +1 954 359 7140
      • Cell: +1 954 552 0846
      • jblondeau@embraer.com
      • Based in: Fort Lauderdale, FL
    • Finance

      Bill Parish
      • Vice President, Finance
      • Phone: +1 321 751 5929
      • Fax: +1 321 241 6401
      • Cell: +1 954 448 3700
      • wparish@embraer.com
      • Based in: Melbourne, FL
    • Material Support

      Antonio Souza
      • Senior Manager, Material Support
      • Phone: +1 321 751 5080
      • Fax: +1 321 241 6401
      • Cell: +1 954 593-8083
      • acsouza@embraer.com
      • Based in: Melbourne, FL
    • Cenira Infante
    • Chris Robinson
      • Spare Parts Representative
      • Phone: +1 321 751-5075
      • Fax: +1 321 241-6401
      • Cell: +1 954 401-6901
      • crobinson@embraer.com
      • Based in: Melbourne, FL
    • Cynthia Williams
      • Material Support Representative
      • Phone: +1 954 359-2072
      • Fax: +1 954 359-3817
      • Cell: +1 954 260-8549
      • cwilliams@embraer.com
      • Based in: Fort Lauderdale, FL
    • Elisabete Canedo
      • Spare Parts Representative
      • Phone: +1 321 751 5076
      • Fax: + 1 321 241 6401
      • ecanedo@embraer.com
      • Based in: Melbourne, FL
    • Julia Yracheta
      • Material Support Representative
      • Phone: +1 321-751-5934
      • Fax: +1 321-241-6409
      • jyracheta@embraer.com
      • Based in: Melbourne, FL
    • Monica Gusman
      • Supervisor, Material Support
      • Phone: +1 321 751 5073
      • Fax: +1 321 241 6401
      • Cell: +1 954 205-5410
      • monica.gusman@embraer.com
      • Based in: Melbourne, FL
    • Nancy Martins
    • Rafael Rodriguez
    • Warranty & Special Programs

      Carolyn French
      • Contracts Administrator
      • Phone: +1 321-751-5097
      • Fax: +1 321-241-6409
      • cfrench@embraer.com
      • Based in: Melbourne, FL
    • Jennifer Pierce
    • Lillian Cabrera
      • Warranty Analyst
      • Phone: 321-751-5094
      • Fax: 321-241-6409
      • Cell: 321-412-8456
      • lcabrera@embraer.com
      • Based in: Melbourne, FL
    • Mathieu Warwick
      • Supervisor, Warranty Administrator
      • Phone: +1 954 359 3732
      • Fax: +1 954 359 3817
      • Cell: +1 954 235 7844
      • warranty.eejs@embraer.com
      • Based in: Melbourne, FL
    • Maureen McMaster
      • Senior Manager Sales & Business Development
      • Phone: +1 954 359-3801
      • Fax: +1 954 359-3817
      • Cell: +1 954 296-0286
      • mmcmaster@embraer.com
      • Based in: Melbourne, FL
    • Paulo Roberto Ferreira
      • Spare Parts Representative
      • Phone: +1 321-751-5092
      • Fax: +1 321-241-6409
      • Cell: +1 954 294 0374
      • prferreira@embraer.com
      • Based in: Melbourne, FL
    • Ron Dech
      • Sales Representative
      • Phone: +1-321-751-5083
      • Fax: +1 321-241-6409
      • Cell: +1 954 648-1037
      • rdech@embraer.com
      • Based in: Melbourne, FL
    • Ron Walker
      • Warranty Analyst
      • Phone: +1-321-751-5095
      • Fax: +1-321-241-6409
      • Cell: +1-954- 253-9218
      • rwalker@embraer.com
      • Based in: Melbourne, FL