Singapore, February 14, 2012
– In major additions to its customer support network in Asia,
Embraer has added new partners in the region and expanded relationships with current partners to cover the full line of Embraer Executive Jets. The additions to the Embraer Authorized Service Center (EASC) network include India, Singapore, Western Australia and Japan.
“Having the capability of in-market specialist maintenance support for Embraer jets underscores our vision for excellence in our worldwide customer support network,” said Edson Carlos Mallaco, Vice President, Customer Support and Services – Embraer Executive Jets. “These actions with Indamer, Hawker Pacific, ExecuJet and JapCon illustrate the investment the Company is making in achieving that goal.”
In India, Embraer has appointed Indamer Pvt. Ltd. to provide maintenance, repair and overhaul (MRO) services for its ultra-large Lineage 1000 executive jets in India. The move comes on the heels of the entry into service of the first Lineage 1000 in India, in 2011. It also complements Indamer’s existing mission as an EASC in India, where it already provides MRO services to operators of Phenom 100 and Legacy 600/650 jets in the country. India is the first country in Asia Pacific that has at least one member of each Embraer Executive Jets’ family in service.
Embraer also expanded its relationship with Singapore’s Hawker Pacific, which is now the first EASC in Asia Pacific to offer full maintenance services for the entire portfolio of Embraer Executive Jets in the region. The move adds maintenance, repair and overhaul (MRO) services for the Lineage 1000 and the Phenom 300 to Hawker Pacific’s portfolio, which includes the Phenom 100 and Legacy 600/650. This milestone coincides with Hawker Pacific’s move to its new facility at the Seletar Aerospace Park in Singapore.
In Western Australia, Embraer, through current EASC ExecuJet, has partnered with AirFlite to offer maintenance services for the Phenom 100 entry level jet. The move adds MRO support for the Phenom 100, through AirFlite, to ExecuJet’s current remit supporting the Phenom 100, Phenom 300 and the Legacy 600/650 at its facilities in Melbourne and Sydney and extends the EASC reach from the Western to Eastern coastlines of Australia.
In a pre-selection of an EASC in Japan, Embraer will announce, during the Singapore Airshow, a Memorandum of Understanding (MOU) with JapCon Inc. to offer maintenance services to future Embraer Executive Jet operators in the country. Headquartered in Tokyo with facilities in the cities of Chubu and Okayama, this development paves way for the development of Embraer’s executive jet market in the land of the rising sun.
About Embraer Executive Jets’ Customer Service and Support
Embraer maintains a global executive jet service network of over 50 owned and authorized service centers worldwide. This network is complemented by a 24-hour Customer Contact Center at the Company’s headquarters in São José dos Campos, Brazil, to provide assistance to Embraer executive jet customers anywhere in the world, at anytime of the day.
In Asia Pacific, Embraer has appointed authorized service centers in India, Australia and Singapore, and pre-selected another one in Japan, to offer comprehensive maintenance repair and overhaul (MRO) services to its executive jet operators in the region.
In 2010, Embraer established a full inventory of spare parts for its executive jets at its Regional Distribution Center in Singapore for greater proximity to customers in Asia Pacific, and to offer quicker turnaround times for replacement parts. At the same time, investments have also been made to effectively equip the authorized centers in the region with a relevant on-site parts inventory.
Note to Editors
Embraer S.A. (NYSE: ERJ; BM&FBOVESPA: EMBR3) is the world’s largest manufacturer of commercial jets up to 120 seats, and one of Brazil’s leading exporters. Embraer’s headquarters are located in São José dos Campos, São Paulo, and it has offices, industrial operations and customer service facilities in Brazil, China, France, Portugal, Singapore, and the U.S. Founded in 1969, the Company designs, develops, manufactures and sells aircraft and systems for the commercial aviation, executive aviation, and defense and security segments. It also provides after sales support and services to customers worldwide. On December 31, 2011, Embraer had a workforce of 17,265 employees – not counting the employees of its partially owned subsidiaries – and its firm order backlog totaled USD 15.4 billion.
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