Geneva, Switzerland, May 13, 2012
– Embraer is putting its Executive Jets support and services in the palm of a customer’s hand by making technical manuals available on the iPad. Additionally, there is a new iPhone App which provides all the necessary customer support information and connects customers directly to the nearest service center.
“Embraer’s customer support team constantly makes every effort to provide new and innovative solutions that meet the needs of its customers and keep pace with today’s mobile computing technology,” said Edson Carlos Mallaco, Embraer Vice President, Customer Support and Services – Executive Jets. “
These new apps offer more accessibility and introduce the paperless concept designed to reduce the workload in daily activities.”
Furthermore, Phenom customers have the ability of storing PDF versions of the manual contents on their iPad, which can be quickly accessed offline. By using PDF reader file management APPs, the technical publication package can be easily downloaded from the FlyEmbraer Portal and transferred via iTunes to the iPad. Embraer recommends the GoodReader® App. This procedure keeps all folders, organization and navigation links between maintenance and operational documents as is.
On the iPhone platform, the Customer Support and Services Guide is the first application Embraer has published in the Apple Store. It will be followed later this year by an iPad app. In addition to customer support contacts, service center network and Aircraft on Ground (AOG) services, the app is designed to provide information on training, Embraer service solutions and Embraer-related news as well as upcoming events.
Embraer executive jets technical manuals can also be accessed, through the Customer Portal, on all browsers, including Internet Explorer, Firefox, Google Chrome and Safari.
“Customers now have full and instant access to Embraer’s entire global customer support and service network on their iPhones,”
added Mallaco. “By downloading our free Customer Support and Services Guide app, they have a simple and intuitive method to reach all the necessary resources to care for their aircraft or get it back in the air sooner.”
For more information on the technical manual solution, contact the FlyEmbraer Support team at email@example.com
, or by telephone: Brazil, +55 (12) 3927-2337; USA and Canada, toll-free, +1 (866) 270 AERO.
Follow Embraer on Twitter: @EmbraerSA
Note to Editors
Embraer S.A. (NYSE: ERJ; BM&FBOVESPA: EMBR3) is the world’s largest manufacturer of commercial jets up to 120 seats, and one of Brazil’s leading exporters. Embraer’s headquarters are located in São José dos Campos, São Paulo, and it has offices, industrial operations and customer service facilities in Brazil, China, France, Portugal, Singapore, and the U.S. Founded in 1969, the Company designs, develops, manufactures and sells aircraft and systems for the commercial aviation, executive aviation, and defense and security segments. It also provides after sales support and services to customers worldwide. On March 31, 2011, Embraer had a workforce of 17,692 employees – not counting the employees of its partially owned subsidiaries – and its firm order backlog totaled USD 14.7 billion.
This document may contain projections, statements and estimates regarding circumstances or events yet to take place. Those projections and estimates are based largely on current expectations, forecasts on future events and financial tendencies that affect Embraer’s businesses. Those estimates are subject to risks, uncertainties and suppositions that include, among others: general economic, political and trade conditions in Brazil and in those markets where Embraer does business; expectations on industry trends; the Company’s investment plans; its capacity to develop and deliver products on the dates previously agreed upon, and existing and future governmental regulations. The words “believe”, “may”, “is able”, “will be able”, “intend”, “continue”, “anticipate”, “expect” and other similar terms are supposed to identify potentialities. Embraer does not feel compelled to publish updates nor to revise any estimates due to new information, future events or any other facts. In view of the inherent risks and uncertainties, such estimates, events and circumstances may not take place. The actual results can therefore differ substantially from those previously published as Embraer expectations.