São José dos Campos, October 20, 2010
– Embraer celebrates a milestone as it enrolls the 100th North American jet in Embraer Executive Care (EEC), a comprehensive maintenance program. Currently, 65 percent of the North American fleet, including the Phenom 100, Phenom 300, Legacy 600, and Executive Jet Shuttle aircraft, is enrolled in the program. Eighty-five percent are enrolled in eMaintenance, the Company’s web-based, aircraft maintenance tracking program. Together, the EEC and eMaintenance programs provide a complete maintenance support package to customers.
“This milestone represents broad customer acceptance of the EEC program as value added to their Embraer ownership experience, and we would like to thank our EEC customers for the confidence they have in our support program and organization
,” says Scott Kalister, Embraer Vice President, Customer Support and Services, USA, Canada, Mexico, and the Caribbean – Executive Jets. “We are always working to improve the products and services we offer our Executive Jets customers, and we look forward to meeting the needs of the new operators as their jets enter service
Embraer offers customers a worldwide network of well-equipped authorized service centers that have parts inventory and are staffed by highly-trained and experienced technicians. The Company also has parts distribution centers strategically located in São José dos Campos (Brazil); Ft. Lauderdale, Florida, and Louisville, Kentucky (USA); Villepinte (France); Beijing (China); and Singapore.
About Embraer Executive Care
In 2002, Total Legacy Care (TLC) was introduced in North America to coincide with the first deliveries of the Legacy 600 jet. The program was renamed Embraer Executive Care (EEC) in 2006 and was expanded to encompass Embraer Executive Jets’ growing product line. New features, such as Mobile Recovery Service, were added to the EEC Enhanced module to cover travel expenses for an Aircraft On Ground (AOG) rescue team. In 2010, Embraer introduced EEC “Pay What You Fly” pricing, eliminating minimum flight-hour requirements and changing the way customers pay for this service.
EEC continues to gain acceptance with Embraer Executive Jets customers who enroll in the program at the time their new aircraft is delivered. The original customers are now renewing for a second term for their Legacy 600 aircraft. For more information about EEC in North America, contact Embraer Executive Jet Services at +1 (954) 359-2060 or firstname.lastname@example.org
. For other regions, visit www.EmbraerExecutiveJets.com/cs
Note to Editors
Embraer (Empresa Brasileira de Aeronáutica S.A. - NYSE: ERJ; BM&FBovespa: EMBR3) is the world’s largest manufacturer of commercial jets up to 120 seats, and one of Brazil’s leading exporters. Embraer’s headquarters are located in São José dos Campos, São Paulo, and it has offices, industrial operations and customer service facilities in Brazil, China, France, Portugal, Singapore, and the United States. Founded in 1969, the Company designs, develops, manufactures and sells aircraft for the commercial aviation, executive aviation, and defense segments. The Company also provides after sales support and services to customers worldwide. On September 30, 2010, Embraer had a workforce of 17,009 employees – not counting the employees of its partly owned subsidiaries – and its firm order backlog totaled US$ 15.3 billion.
This document may contain projections, statements and estimates regarding circumstances or events yet to take place. Those projections and estimates are based largely on current expectations, forecasts on future events and financial tendencies that affect Embraer’s businesses. Those estimates are subject to risks, uncertainties and suppositions that include, among others: general economic, political and trade conditions in Brazil and in those markets where Embraer does business; expectations on industry trends; the Company’s investment plans; its capacity to develop and deliver products on the dates previously agreed upon, and existing and future governmental regulations. The words “believe”, “may”, “is able”, “will be able”, “intend”, “continue”, “anticipate”, “expect” and other similar terms are supposed to identify potentialities. Embraer does not feel compelled to publish updates nor to revise any estimates due to new information, future events or any other facts. In view of the inherent risks and uncertainties, such estimates, events and circumstances may not take place. The actual results can therefore differ substantially from those previously published as Embraer expectations.