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Embraer Executive Jets Customer Support and Services Advances AHEAD System

Las Vegas, NV, October 21, 2013 – Embraer Executive Jets announced today, during its press conference at the NBAA Business Aviation Convention & Exhibition 2013, that Customer Support and Services has introduced significant advances to its AHEAD (Aircraft Health Analysis and Diagnosis) system, which now includes support for the Legacy 500 and Legacy 450 executive jets.

AHEAD delivers optimized maintenance and operational support through the integration of onboard aircraft systems, technical publications, and maintenance tracking system. AHEAD enables expedited return to service through live information made available to maintenance teams, the Service Center network, and the Embraer Contact Center. AHEAD’s in-flight advanced notification ensures effective troubleshooting, supported by prompt 24/7 customer support.

The advances in AHEAD deliver performance improvement, leveraging a state-of-the-art technological platform, full access to service through mobile devices, and seamless integration with CAMP, Embraer’s preferred maintenance tracking provider.

The new AHEAD solution was architected to support the Legacy 500 and Legacy 450 executive jets, and enabled the migration of Phenom 300 and Phenom 100 customers into the latest version. Since the first flight of the first Legacy 500 prototype, Customer Support and Services has acted as the first customer and deployed the new AHEAD solution to validate onboard aircraft systems integration, and to ensure that customer support engagement during unscheduled events is agile, comprehensive, and effective.

“We are prepared to support the entry into service of the Legacy 500 and Legacy 450 executive jets,” said Edson Carlos Mallaco, Vice President, Customer Support and Services – Embraer Executive Jets. “And we are thrilled to further enhance the support for our Phenom customers. We will continue to advance our support and service solutions to ensure that our customers experience the best operational support.”

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Note to Editors

Embraer S.A. (NYSE: ERJ; BM&FBOVESPA: EMBR3) is the world’s largest manufacturer of commercial jets up to 120 seats, and one of Brazil’s leading exporters. Embraer’s headquarters are located in São José dos Campos, São Paulo, and it has offices, industrial operations and customer service facilities in Brazil, China, France, Portugal, Singapore, and the U.S. Founded in 1969, the Company designs, develops, manufactures and sells aircraft and systems for the commercial aviation, executive aviation, and defense and security segments. It also provides after sales support and services to customers worldwide. For more information, please visit

This document may contain projections, statements and estimates regarding circumstances or events yet to take place. Those projections and estimates are based largely on current expectations, forecasts on future events and financial tendencies that affect Embraer’s businesses. Those estimates are subject to risks, uncertainties and suppositions that include, among others: general economic, political and trade conditions in Brazil and in those markets where Embraer does business; expectations on industry trends; the Company’s investment plans; its capacity to develop and deliver products on the dates previously agreed upon, and existing and future governmental regulations. The words “believe”, “may”, “is able”, “will be able”, “intend”, “continue”, “anticipate”, “expect” and other similar terms are supposed to identify potentialities. Embraer does not feel compelled to publish updates nor to revise any estimates due to new information, future events or any other facts. In view of the inherent risks and uncertainties, such estimates, events and circumstances may not take place. The actual results can therefore differ substantially from those previously published as Embraer expectations.

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