Orlando, FL, October, 29, 2012
– As part of its efforts to bring customer service closer to its customers, Embraer Executive Jets is deploying three Mobile Response Units (MRUs) in North America; one at each of the three Embraer-Owned Service Centers.
The three new MRUs will be operated within a 400-mile radius of the Embraer-owned service centers located in Fort Lauderdale, FL; Mesa, AZ and Windsor Locks, CT starting November 1. The rapid-response units will be dispatched to customers requiring either aircraft on ground (AOG) or line maintenance work and will be custom equipped with appropriate tools and parts to trouble shoot each individual event with the aircraft. It will also be dispatched with experienced senior maintenance personnel from the local service center.
“The Embraer Executive Jet fleet in North America is growing significantly and it is critical we offer increased convenience for aircraft maintenance,” said Jacques Blondeau, Vice President Maintenance Services Worldwide, Embraer Executive Jets. “We are now able to better deliver best-in-class services to our customers during AOG missions or when providing line maintenance assistance on their aircraft between major inspections at their home base or wherever their aircraft happen to be. This initiative not only allows aircraft in an AOG condition to be returned to service more rapidly but it is designed to reduce costs related to repositioning the aircraft to a service center.”
The MRUs will provide maintenance solutions for the entry-level Phenom 100, the light Phenom 300, the super-midsize Legacy 600, the large Legacy 650 and the Lineage 1000 owners and will leverage the resources of Embraer-Owned Service Network and the Customer Support Contact Center.
MRUs will offer a vast array of specific line maintenance services including tire replacement, troubleshooting intermittent faults, execution of daily maintenance requirements, minor scheduled maintenance, parts changes and engine removal and reinstallation. The team will also research and recommend upcoming reviews of maintenance items when applicable.
Staffed by highly skilled personnel from Embraer-Owned Service Centers, the MRUs will be on duty 24/7 as customer needs require. Non-AOG support services will be offered by scheduled requests on a first come, first served basis by contacting the nearest Embraer-Owned Service Center.
Embraer Executive Jets has invested in the development of the MRUs for the North American market as well as another mobile unit serving the São Paulo area.
For more information about Embraer Executive Jets, see: www.EmbraerExecutiveJets.com
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Embraer S.A. (NYSE: ERJ; BM&FBOVESPA: EMBR3) is the world’s largest manufacturer of commercial jets up to 120 seats, and one of Brazil’s leading exporters. Embraer’s headquarters are located in São José dos Campos and it has offices, industrial operations and customer service facilities in Brazil, China, France, Portugal, Singapore, and the U.S. Founded in 1969, the Company designs, develops, manufactures and sells aircraft and systems for the commercial aviation, executive aviation, and defense and security segments. It also provides after sales support and services to customers worldwide. For more information, please visit www.embraer.com.br
. This document may contain projections, statements and estimates regarding circumstances or events yet to take place. Those projections and estimates are based largely on current expectations, forecasts on future events and financial tendencies that affect Embraer’s businesses. Those estimates are subject to risks, uncertainties and suppositions that include, among others: general economic, political and trade conditions in Brazil and in those markets where Embraer does business; expectations on industry trends; the Company’s investment plans; its capacity to develop and deliver products on the dates previously agreed upon, and existing and future governmental regulations. The words “believe”, “may”, “is able”, “will be able”, “intend”, “continue”, “anticipate”, “expect” and other similar terms are supposed to identify potentialities. Embraer does not feel compelled to publish updates nor to revise any estimates due to new information, future events or any other facts. In view of the inherent risks and uncertainties, such estimates, events and circumstances may not take place. The actual results can therefore differ substantially from those previously published as Embraer expectations.