Press and Events


Embraer Executive Jets Earns Product Support Accolades for Second Year

São José dos Campos, Brazil, August 13, 2013 – For the second year in a row, Embraer Executive Jets earned high honors in one of the most important product support surveys in the industry adding to its already impressive list of more than a dozen design, innovation and product support awards received in recent years. The Company is Number Two in the Aviation International News (AIN) Product Support 2013 survey, just 0.1 points behind the first position.  

“This ranking reflects the hard work of our employees worldwide and we are very proud of their dedication to our customers,” said Ernest Edwards, President, Embraer Executive Jets. “We are also humbled because this award illustrates the confidence our customers have in us which encourages us to continue improving.”

“This is a significant achievement for Embraer Executive Jets product support,” said Edson Carlos Mallaco, Vice President Customer Support & Services, Embraer Executive Jets. “It confirms our commitment in providing best-in-class services to our customers. Even so, we will continue to strive to reach our goal of giving our customers the best customer service experience in the industry.”

The magazine ranked Embraer Executive Jets first in the authorized service centers category and the cost of parts. In this category, Embraer Executive Jets also received the highest rating, which is 0.2 points higher than last year’s score. This was coupled by significant investment in its spare parts and components inventory worldwide as part of an effort to be more responsive to customer needs and to reduce down time. Customer Support and Services was also ranked first for the second consecutive year for the quality and clarity of its technical manuals.

Aviation International News also noted the Company’s expanding customer service center network worldwide as well as the signing of 17 Memoranda of Understanding (MoUs) dedicated to the Legacy 500 and Legacy 450 support program well in advance of its service entry in 2014 and 2015, respectively. Worldwide, the Company has nearly 70 company-owned and authorized centers to ensure geographic diversity and faster customer service. This network is complemented by a 24-hour Customer Contact Center at the Company’s headquarters to provide assistance to Embraer Executive Jet customers anywhere in the world, anytime of the day.

For more information about Embraer Executive Jets, see:

Follow us on Twitter: @EmbraerSA

Note to Editors

Embraer S.A. (NYSE: ERJ; BM&FBOVESPA: EMBR3) is the world’s largest manufacturer of commercial jets up to 120 seats, and one of Brazil’s leading exporters. Embraer’s headquarters are located in São José dos Campos, São Paulo, and it has offices, industrial operations and customer service facilities in Brazil, China, France, Portugal, Singapore, and the U.S. Founded in 1969, the Company designs, develops, manufactures and sells aircraft and systems for the commercial aviation, executive aviation, and defense and security segments. It also provides after sales support and services to customers worldwide. For more information, please visit

This document may contain projections, statements and estimates regarding circumstances or events yet to take place. Those projections and estimates are based largely on current expectations, forecasts on future events and financial tendencies that affect Embraer’s businesses. Those estimates are subject to risks, uncertainties and suppositions that include, among others: general economic, political and trade conditions in Brazil and in those markets where Embraer does business; expectations on industry trends; the Company’s investment plans; its capacity to develop and deliver products on the dates previously agreed upon, and existing and future governmental regulations. The words “believe”, “may”, “is able”, “will be able”, “intend”, “continue”, “anticipate”, “expect” and other similar terms are supposed to identify potentialities. Embraer does not feel compelled to publish updates nor to revise any estimates due to new information, future events or any other facts. In view of the inherent risks and uncertainties, such estimates, events and circumstances may not take place. The actual results can therefore differ substantially from those previously published as Embraer expectations.

Press Office Contacts

Brazil (Headquarters)
North America and Caribbean
Europe, Midle East and Africa
Asia Pacific