Press and Events


Embraer Executive Jets Expands Customer Support in North America

Orlando, FL, October 29, 2012 – Embraer Executive Jets is opening a new regional distribution center in Las Vegas and is expanding its authorized service center network in North America with the addition of four new authorized facilities.

“The new distribution and authorized service centers are important additions to our awardwinning customer support and services in North America,” said Scott Kalister, Vice President, Customer Support and Services for the U.S., Canada, Mexico and the Caribbean, Embraer Executive Jets. “Our policy is to work as closely as possible to customers in each region to offer comprehensive support and these new customer resources are our latest effort.”

The distribution center makes the deployment of critical parts supplies throughout the U.S. more efficient especially for those on the West Coast. It will be operated by UPS Supply Chain Solutions and is part of an effort to provide same-day deliveries of parts to customers and customer service centers throughout North America. This facility will join a network of seven distribution centers and more than 40 locations with on-site stock supplies around the world.

The facility, located 10 minutes from Las Vegas McCarran International Airports, will have a stock of critical parts and supplies for Phenom and Legacy aircraft and will open in early November.

Four new authorized service centers will be added to the North American network for Phenom 100 and Phenom 300 maintenance including Broomfield, CO-based Stevens Aviation which will do base maintenance, Chicago, IL-based Flightcheck which will do line maintenance and Edmonton,Canada-based Aurora Jet Partners which will do base maintenance. Comlux, based in Indianapolis, IN, will provide base maintenance for the Legacy 600, Legacy 650 and Lineage 1000, becoming the first U.S. authorized service center for the Lineage 1000.

Once these additional authorized service centers are operational in the first quarter of 2013, the Embraer global network for its executive jets will approach 70 service centers worldwide. This network is complemented by the company’s 24/7 Customer Support Center at its headquarters in São José dos Campos, Brazil.

For more information about Embraer Executive Jets, see:

Follow us on Twitter: @EmbraerSA

Note to Editors

Embraer S.A. (NYSE: ERJ; BM&FBOVESPA: EMBR3) is the world’s largest manufacturer of commercial jets up to 120 seats, and one of Brazil’s leading exporters. Embraer’s headquarters are located in São José dos Campos and it has offices, industrial operations and customer service facilities in Brazil, China, France, Portugal, Singapore, and the U.S. Founded in 1969, the Company designs, develops, manufactures and sells aircraft and systems for the commercial aviation, executive aviation, and defense and security segments. It also provides after sales support and services to customers worldwide. For more information, please visit

This document may contain projections, statements and estimates regarding circumstances or events yet to take place. Those projections and estimates are based largely on current expectations, forecasts on future events and financial tendencies that affect Embraer’s businesses. Those estimates are subject to risks, uncertainties and suppositions that include, among others: general economic, political and trade conditions in Brazil and in those markets where Embraer does business; expectations on industry trends; the Company’s investment plans; its capacity to develop and deliver products on the dates previously agreed upon, and existing and future governmental regulations. The words “believe”, “may”, “is able”, “will be able”, “intend”, “continue”, “anticipate”, “expect” and other similar terms are supposed to identify potentialities. Embraer does not feel compelled to publish updates nor to revise any estimates due to new information, future events or any other facts. In view of the inherent risks and uncertainties, such estimates, events and circumstances may not take place. The actual results can therefore differ substantially from those previously published as Embraer expectations.

Press Office Contacts

Brazil (Headquarters)
North America and Caribbean
Europe, Midle East and Africa
Asia Pacific