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Embraer Executive Jets Expands European Customer Support and Services

Geneva, Switzerland, May 20, 2013 – Embraer Executive Jets announced today the expansion of its Authorized Service Center network in Europe and the Middle East with new appointments and certifications which significantly bolster the support of its entire range of executive jets in the region.

“We have been listening to our customers and developing new programs to enhance their ability to keep their aircraft in the air,” said Pedro Paiva, Vice President, Customer Support & Services for Europe, Middle East and Africa, Embraer Executive Jets. “Through our owned center in Le Bourget, France, and our Authorized Service Center network, Embraer Executive Jets continues to improve its support and services portfolio within EMEA to meet its commitment to offer the best support to a growing fleet in the region.”

Jet Aviation Basel has been appointed as an Embraer Authorized Service Center (EASC) to provide line and base maintenance services for the Legacy 600 and Legacy 650. The facility, operating since January, has already successfully completed several projects and has received very positive reviews from customers.

Additionally, Embraer Executive Jets is expanding its current authorized service center network in Germany with Nayak Aircraft Services and RUAG Aviation. Cologne-based Nayak, which was already a line and base maintenance Embraer Authorized Service Center for the Phenom 100 and the Phenom 300, is now certified for line maintenance for the Legacy 600 and Legacy 650. RUAG, based in Wessling, and already a Legacy 600 and Legacy 650 line and base maintenance facility, has also been appointed as Embraer Authorized Service Center for the Lineage 1000 and Embraer Authorized Interior Warranty Repair Facility.

In preparation for the entry into service of the Legacy 500 and Legacy 450 in EMEA and, in addition to its owned Service Center in Paris Le Bourget, France, Embraer Executive Jets has signed Memoranda of Understanding (MoUs) with Inflite The Jet Centre at London Stansted (UK), Nayak Aircraft Services in Cologne (Germany) and ExecuJet in Dubai (UAE). These centers will be part of the worldwide Embraer Authorized Service Center network for the Legacy 500 and Legacy 450. This network will be completed before the aircraft enters service as part of the Company’s maturity campaign.

These announcements follow the celebration of fifth anniversary of Embraer Executive Jets Owned Service Center in Europe. Since 2008, Embraer Executive Jets Services – Le Bourget, Paris, has completed more than 2,000 maintenance operations and keeps improving high-quality maintenance with new services including a Mobile Response Unit (MRU), an Airworthiness Management Services and a new line maintenance service capability for Lineage 1000 operators.

“Embraer Executive Jets Service Center-Le Bourget has accomplished a great deal in five years,” said Sébastien Albouy, Director, Embraer Executive Jets Service Center-Le Bourget. “The Embraer Executive Jets fleet in Europe is continuing its steady growth and it is crucial that we offer increased service capability for aircraft maintenance as well as additional services to enhance their experience of our products and services further.”

Since April, the Mobile Response Unit (MRU) has been operating from Paris Le Bourget for all the Embraer Executive Jets aircraft in operation in the region. It leverages the resources of Embraer-Owned Service Network and the Customer Support Contact Center. Embraer Executive Jets Services - Le Bourget has also introduced a dedicated Airworthiness Management service to give more complete assistance to customers. The new service is designed to reduce costs and streamline activity with a single point of contact and a personal consultant within Embraer Executive Jets acting as the overall aircraft airworthiness manager.

Embraer Executive Jets maintains a global service network of nearly 70 Owned and Authorized Service Centers worldwide. This network is complemented by a 24-hour Customer Contact Center at the Company’s headquarters to provide assistance to Embraer Executive Jet customers anywhere in the world, anytime of day.

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Note to Editors

Embraer S.A. (NYSE: ERJ; BM&FBOVESPA: EMBR3) is the world’s largest manufacturer of commercial jets up to 120 seats, and one of Brazil’s leading exporters. Embraer’s headquarters are located in São José dos Campos, São Paulo, and it has offices, industrial operations and customer service facilities in Brazil, China, France, Portugal, Singapore, and the U.S. Founded in 1969, the Company designs, develops, manufactures and sells aircraft and systems for the commercial aviation, executive aviation, and defense and security segments. It also provides after sales support and services to customers worldwide. For more information, please visit

This document may contain projections, statements and estimates regarding circumstances or events yet to take place. Those projections and estimates are based largely on current expectations, forecasts on future events and financial tendencies that affect Embraer’s businesses. Those estimates are subject to risks, uncertainties and suppositions that include, among others: general economic, political and trade conditions in Brazil and in those markets where Embraer does business; expectations on industry trends; the Company’s investment plans; its capacity to develop and deliver products on the dates previously agreed upon, and existing and future governmental regulations. The words “believe”, “may”, “is able”, “will be able”, “intend”, “continue”, “anticipate”, “expect” and other similar terms are supposed to identify potentialities. Embraer does not feel compelled to publish updates nor to revise any estimates due to new information, future events or any other facts. In view of the inherent risks and uncertainties, such estimates, events and circumstances may not take place. The actual results can therefore differ substantially from those previously published as Embraer expectations.

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