Press and Events


Embraer Executive Jets opens new facilities at its Contact Center

São José dos Campos – Brazil, August 11, 2014 – Embraer Executive Jets opened new facilities at its Contact Center, this month, to provide operational, technical and maintenance support for the global fleet of business jets.

The facility expansion takes place five years after the center began its operations in 2009. During this time, the fleet of Embraer executive jets has quintupled in size. There are currently more than 780 Embraer Executive Jets aircraft in operation in over 50 countries, and they are supported by the Contact Center 24 hours a day, 365 days a year.

“Investing in support and services for full customer satisfaction has been one of our competitive advantages, which is proven by product support surveys conducted by the trade press,” said Edson Carlos Mallaco, Vice President Customer Support and Services, Embraer Executive Jets. “Our Contact Center is staffed by experienced professionals who are qualified to provide services for different levels of events.”

The Contact Center is located at Embraer’s headquarters, in São José dos Campos, providing personalized service with the objective of minimizing the response time from the first contact to the final solution for a broad range of customer needs, anywhere in the world. This service is integrated with the company-owned and authorized service centers, the parts distribution centers, and the field service representatives, as well as the technical, flight operations, and maintenance support teams.

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Note to Editors

Embraer S.A. (NYSE: ERJ; BM&FBOVESPA: EMBR3) is the world’s largest manufacturer of commercial jets up to 130 seats, and one of Brazil’s leading exporters. Embraer’s headquarters are located in São José dos Campos, São Paulo, and it has offices, industrial operations and customer service facilities in Brazil, China, France, Portugal, Singapore, and the U.S. Founded in 1969, the Company designs, develops, manufactures and sells aircraft and systems for the commercial aviation, executive aviation, and defense and security segments. It also provides after sales support and services to customers worldwide. For more information, please visit

This document may contain projections, statements and estimates regarding circumstances or events yet to take place. These projections and estimates are based largely on current expectations, forecasts of future events and financial trends that affect Embraer’s businesses. Those estimates are subject to risks, uncertainties and suppositions that relate to, among others: general economic, political and trade conditions in Brazil and in those markets where Embraer does business; expectations of industry trends; the Company’s investment plans; its capacity to develop and deliver products on the dates previously agreed upon, and existing and future governmental regulations. The words “believe”, “may”, “is able”, “will be able”, “intend”, “continue”, “anticipate”, “expect” and other similar terms are intended to identify potentialities. Embraer does not undertake to publish updates nor to revise any estimates due to new information, future events or any other facts. In view of the inherent risks and uncertainties, such estimates, events and circumstances may not take place. The actual results may therefore differ substantially from those previously published as Embraer expectations.

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