Shanghai, China, April 15th, 2013
– As part of its efforts to achieve program maturity prior to the Legacy 500 entering service, Embraer Executive Jets signed a Memorandum of Understanding with Hawker Pacific in Singapore, adding the company to its growing network of service providers for the break-through, midsize jet and the Company’s mid-light Legacy 450.
In addition, Embraer Executive Jets has increased spares deployment for its entire, seven-aircraft portfolio in the region.
“The investment in the Asia Pacific region is part of our strategic goal to ensure customer peace of mind,” said André Luis Vieira de Sousa, Director Customer Support and Services, Asia Pacific – Embraer Executive Jets. “The more we can anticipate customer needs and put in place rapid solutions, the better our product support. We were named to the top three manufacturers in terms of product support in 2012 and we are continuing our efforts to make our customers’ experience the best possible. All this is part of ensuring that Embraer Executive Jets’ aircraft remain at the ready.”
Since September 2012, the Company has developed a network of 17 Legacy 500 service centers around the world and is working to expand this network in the coming months. The Memorandum of Understanding (MoU) signed with Hawker Pacific, and an earlier MoU with Indamer in India, calls for complete maintenance support for the Legacy 500 and Legacy 450. Embraer Executive Jets also has a complete inventory of spare parts at its Regional Distribution Center in Singapore as well as in Australia where there is also a dedicated Field Support Representative (FSRs).
Embraer Executive Jets also expanded its on-site spares depot in Bangalore for greater proximity to customers and to offer quicker turnaround time for replacement parts in the region.
To further support operators in the region, Embraer Executive Jets has scheduled its Legacy and Phenom Embraer Executive Operator’s Conference (EEOC) for October 1 in Singapore and October 3 in India, respectively. The EEOCs will focus on the work in Asia Pacific in order to strengthen relationships and processes to better support Embraer customers in the region. It will also cover technical updates, maintenance, logistics and flight operations of Embraer Executive Jets.
Globally, Embraer Executive Jets maintains a service network with about 70 Owned and Authorized Service Centers. This network is complemented by a 24-hour Customer Contact Center at the Company’s headquarters in São José dos Campos, Brazil, to provide assistance to Embraer Executive Jet customers anywhere in the world, anytime of the day.
For more information about Embraer Executive Jets, see: www.EmbraerExecutiveJets.com
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Embraer S.A. (NYSE: ERJ; BM&FBOVESPA: EMBR3) is the world’s largest manufacturer of commercial jets up to 120 seats, and one of Brazil’s leading exporters. Embraer’s headquarters are located in São José dos Campos, São Paulo, and it has offices, industrial operations and customer service facilities in Brazil, China, France, Portugal, Singapore, and the U.S. Founded in 1969, the Company designs, develops, manufactures and sells aircraft and systems for the commercial aviation, executive aviation, and defense and security segments. It also provides after sales support and services to customers worldwide. For more information, please visit www.embraer.com.br
. This document may contain projections, statements and estimates regarding circumstances or events yet to take place. Those projections and estimates are based largely on current expectations, forecasts on future events and financial tendencies that affect Embraer’s businesses. Those estimates are subject to risks, uncertainties and suppositions that include, among others: general economic, political and trade conditions in Brazil and in those markets where Embraer does business; expectations on industry trends; the Company’s investment plans; its capacity to develop and deliver products on the dates previously agreed upon, and existing and future governmental regulations. The words “believe”, “may”, “is able”, “will be able”, “intend”, “continue”, “anticipate”, “expect” and other similar terms are supposed to identify potentialities. Embraer does not feel compelled to publish updates nor to revise any estimates due to new information, future events or any other facts. In view of the inherent risks and uncertainties, such estimates, events and circumstances may not take place. The actual results can therefore differ substantially from those previously published as Embraer expectations.