São José dos Campos, June 2, 2010
– Embraer is ready to support its executive jet customers during the FIFA World Cup 2010 in South Africa, in partnership with AdoAir Maintenance, a division of the AdoAir Aviation Group, based in Johannesburg, South Africa, which was named as an Embraer Authorized Service Center (EASC) in 2009. The company has the structure and certification to support the executive jets of Embraer, and will be available 24/7 to provide customers with any support and services required during the World Cup.
“We are committed to offering our customers high quality services during this enjoyable moment, which is the FIFA World Cup
,” said Edson Carlos Mallaco, Embraer Vice President, Customer Support and Services – Executive Jets. “During such a significant event as this, it is important to reinforce the support to keep our customers flying
Embraer is stocking additional spare parts for its onsite inventory dedicated to the Company’s Executive Jets at the AdoAir facility, located 30 kilometers from downtown Johannesburg, in Northwest Johannesburg, at Lanseria International Airport. Customers will also benefit from
additional parts coverage direct from distribution centers in the United Arab Emirates and Paris, as well as trained mechanics based in South Africa.
AdoAir phone numbers are: +27 11 701-3347 / 3427 and AOG number (Aircraft on Ground) is +27 84 604-1144. Embraer’s Customer Support Contact Center - Europe, Middle East & Africa can be reached at: +33 1 7048-0510.
About the AdoAir Aviation Group
The AdoAir Aviation Group is part of the Adonai Group, which was established in 1992, and has extensive business interests in Nigeria and West Africa, South Africa, Mauritius, and the United Kingdom. The Group holds stakes in a wide variety of enterprises, including finance and stockbrokerage, banking, technology and telecommunications, hotels, real estate, yacht charter, travel, and other services. The AdoAir Aviation Group team has years of experience in all aspects of business aviation, including international airports. It is responsible for the establishment of an exclusive, by invitation only, Luxury Lifestyle and Private Aviation Club known as ACG World (www.acgworld.com
). The Club provides luxury lifestyle and business aviation services and operates widebody business jets between key destinations for the benefit of its members. Related aviation interests include aircraft sales and consulting, management, and maintenance, VIP catering services, and others.About Embraer’s Customer Support Contact Center
The Customer Support Contact Center is based at Embraer’s headquarters, in São José dos Campos, Brazil. Its priority is to minimize downtime, right from the first contact to the final solution, by quickly and efficiently applying appropriate resources to critical needs, thus assuring that customers have expert assistance anywhere in the world.
The Contact Center provides a 365/24/7 quick response alternative, and is integrated with the network of Embraer owned and authorized service centers, spare parts distribution centers, and field service representatives, as well as with technical, maintenance, and flight operations support organizations.
Note to Editors
Embraer (Empresa Brasileira de Aeronáutica S.A. - NYSE: ERJ; BM&FBovespa: EMBR3) is the world’s largest manufacturer of commercial jets up to 120 seats, and one of Brazil’s leading exporters. Embraer’s headquarters are located in São José dos Campos, São Paulo, and it has offices, industrial operations and customer service facilities in Brazil, China, France, Portugal, Singapore, and the United States. Founded in 1969, the Company designs, develops, manufactures and sells aircraft for the commercial aviation, executive aviation, and defense segments. The Company also provides after sales support and services to customers worldwide. On March 31, 2010, Embraer had a workforce of 16,792 employees – not counting the employees of its partly owned subsidiaries – and its firm order backlog totaled US$ 16.0 billion.
This document may contain projections, statements and estimates regarding circumstances or events yet to take place. Those projections and estimates are based largely on current expectations, forecasts on future events and financial tendencies that affect Embraer’ s businesses. Those estimates are subject to risks, uncertainties and suppositions that include, among others: general economic, political and trade conditions in Brazil and in those markets where Embraer does business; expectations on industry trends; the Company’s investment plans; its capacity to develop and deliver products on the dates previously agreed upon, and existing and future governmental regulations. The words “believe”, “may”, “is able”, “will be able”, “intend”, “continue”, “anticipate”, “expect” and other similar terms are supposed to identify potentialities. Embraer does not feel compelled to publish updates nor to revise any estimates due to new information, future events or any other facts. In view of the inherent risks and uncertainties, such estimates, events and circumstances may not take place. The actual results can therefore differ substantially from those previously published as Embraer expectations.