São Paulo, Brazil, August 15, 2012
– Two major surveys put Embraer Executive Jets in the top three companies in the business aviation industry for product support for the first time. Indeed, both Aviation International News (AIN) and Professional Pilot magazines noted the rapid rise of the company in positive responses from customers who recognize Embraer’s work in providing excellent customer support and services.
“These results are a major achievement and reflect the hard work and dedication Embraer Executive Jets has put into customer support and services,” said Ernest Edwards, President, Embraer Executive Jets. “AIN cited a 13% improvement in our product support rankings over 2011, propelling us to second place. In Professional Pilot, we were awarded third place. But we will not stop there. We must thank our customers for the confidence they have placed in us and pledge to provide even better support in the future.”
Embraer rocketed into the top three on both surveys with 10 factors considered in the AIN survey and seven in the Professional Pilot survey.
“Improving upon these results will be the guiding principal of Embraer Executive Jets for the future,” said Edson Carlos Mallaco, Vice President, Customer Support & Services. “This is a remarkable achievement that recognizes how quickly we established superior product support since entering the executive jet market with the Legacy in 2002. These surveys show the importance Embraer Executive Jets places on providing excellent customer support worldwide. When Embraer Executive Jets makes a commitment to its customers, we really mean it.”
AIN cited Embraer’s many initiatives. “Embraer’s improved performance is likely due to continual improvement of its product support efforts, which is reflected in many positive comments provided by survey takers,” said AIN. “Embraer received the highest score among the manufacturers for technical manuals, a positive indicator for a manufacturer headquartered in a country where English isn’t the primary language. Embraer has stepped up its service capabilities during the past year, adding 20 new service facilities for a total of more than 60 worldwide. Embraer has strengthened its customer support contact center technical team and added people to field service teams and new customer account managers in Asia Pacific, Europe and Middle East regions. To speed delivery of parts, the company invested in additional inventories around the world, including adding on-site parts at 43 authorized service centers.”
Professional Pilot echoed those sentiments. “The Brazilian company has demonstrated a very strong customer orientation,” said the magazine. “For 2012, Embraer burst onto the scene for the first time.”
For more information about Embraer Executive Jets, see: www.EmbraerExecutiveJets.com
Follow us on Twitter: @EmbraerSA Note to Editors
Embraer S.A. (NYSE: ERJ; BM&FBOVESPA: EMBR3) is the world’s largest manufacturer of commercial jets up to 120 seats, and one of Brazil’s leading exporters. Embraer’s headquarters are located in São José dos Campos, and it has offices, industrial operations and customer service facilities in Brazil, China, France, Portugal, Singapore, and the U.S. Founded in 1969, the Company designs, develops, manufactures and sells aircraft and systems for the commercial aviation, executive aviation, and defense and security segments. It also provides after sales support and services to customers worldwide. For more information, please visit www.embraer.com.br
. This document may contain projections, statements and estimates regarding circumstances or events yet to take place. Those projections and estimates are based largely on current expectations, forecasts on future events and financial tendencies that affect Embraer’s businesses. Those estimates are subject to risks, uncertainties and suppositions that include, among others: general economic, political and trade conditions in Brazil and in those markets where Embraer does business; expectations on industry trends; the Company’s investment plans; its capacity to develop and deliver products on the dates previously agreed upon, and existing and future governmental regulations. The words “believe”, “may”, “is able”, “will be able”, “intend”, “continue”, “anticipate”, “expect” and other similar terms are supposed to identify potentialities. Embraer does not feel compelled to publish updates nor to revise any estimates due to new information, future events or any other facts. In view of the inherent risks and uncertainties, such estimates, events and circumstances may not take place. The actual results can therefore differ substantially from those previously published as Embraer expectations.