Press and Events


09/02/2011

EMBRAER EXPANDS CUSTOMER SUPPORT NETWORK IN INDIA

São José dos Campos, February 9, 2011 – Embraer today announced the appointment of Air Works Pvt Ltd as its Embraer Authorized Service Center (EASC) for Phenom executive jets in India. Headquartered in Mumbai with bases across India including Delhi, Bangalore and Chennai, Air Works has been certified by the DGCA to provide maintenance, repair and overhaul (MRO) services for all Phenom 100 executive jets in the country as of January 2011.

We are very pleased to offer Embraer Executive Jet clients and operators in India a service provider to care for all maintenance needs for the Phenom 100 and Phenom 300 aircraft”, said Edson Carlos Mallaco, Embraer Vice- President, Customer Support and Services - Executive Jets. “The appointment of Air Works as our newest EASC is an example of Embraer’s commitment to provide the best-in-class service and customer support network to our customers in India. We look forward to continually improving our customer support activities and growing with our clients in the region.”

The Embraer EASC certification for the Phenom 100 and Phenom 300 marks another major step in Air Works’ capabilities. This certification further consolidates Air Work’s position as a leading aviation MRO services provider in the Business & General Aviation space. Coupled with Avionics certifications from Honeywell, Rockwell Collins and Garmin, Air Works is poised to position itself as an extensive aviation solutions provider. We are proud to be associated with Embraer and look forward to creating a delightful customer experience,” said Ravi Menon, Executive Director of Air Works Ptv Ltd.

About Embraer’s Customer Support and Services 

Embraer maintains a global executive jet service network of over 40 Embraer-Owned and Authorized Service Centers worldwide. This network is complemented by a 24-hour Customer Contact Center at the Company’s headquarters in São José dos Campos, Brazil, to provide assistance to Embraer Executive Jet customers anywhere in the world, anytime of the day.

In Asia Pacific, Embraer has appointed EASC’s (Embraer Authorized Service Centers) in India, Australia and Singapore to offer comprehensive MRO services to its executive jet operators in the region. In 2010, Embraer also established a full inventory of spare parts for its executive jets at its Regional Distribution Center in Singapore, for greater proximity to customers in Asia Pacific, and for offering them quicker turnaround times for replacement parts. At the same time, investments have also been made to effectively equip the EASC’s in the region with a relevant parts inventory.

In India, apart from the appointment of Air Works as a dedicated EASC for the Company’s Phenom family of executive jets, Embraer had appointed, in January 2009, Indamer & Co Pvt Ltd as its first authorized service center in India for all of the Company’s Legacy 600 as well as Phenom 100 aircraft in the country. Embraer has also appointed a Field Support Representative (FSR), based in Mumbai, to provide dedicated technical and maintenance support to all Embraer´s executive jets.

About Air Works

Established in 1951, Air Works (www.airworks.in) is the leading provider of aviation MRO services, qualified to maintain 42 aircraft types for about 90 customers across 12 maintenance locations including Mumbai, Delhi, Chennai and Bangalore, with a strong network of OEM relationships.

Through its Air Livery subsidiary, Air Works is one of the world’s largest providers of aircraft paint services. Also, ‘SA Air Works India’ Air Works joint venture with Scandinavian Avionics, Denmark, provides complete turnkey avionics solutions to both commercial and military customers in India”.

About the Phenom jets

The entry level Phenom 100 can accommodate up to eight occupants and has seven different interior options designed in partnership with BMW Group DesignworksUSA. Its range of 1,178 nautical miles (2,182 km), including NBAA IFR fuel reserves, means the aircraft is capable of
flying nonstop from New York to Miami, in the U.S.; from London to Rome, in Europe; or from Brisbane to Melbourne, in Australia. The jet was certified in December 2008, and has proved to be the fastest and to have the largest baggage capacity in its category. The Phenom 100 has the latest in cockpit design, and a private aft lavatory is one of its competitive features.

In Asia Pacific, the aircraft currently operates in Australia, India, the Philippines and Pakistan. The first Phenom 100 jet top operate in India was delivered in November 2010. For more information on Embraer Executive Jets, visit www.EmbraerExecutiveJets.com​.

Note to Editors

Embraer S.A. (NYSE: ERJ; BM&FBOVESPA: EMBR3) is the world’s largest manufacturer of commercial jets up to 120 seats, and one of Brazil’s leading exporters. Embraer’s headquarters are located in São José dos Campos, São Paulo, and it has offices, industrial operations and customer service facilities in Brazil, China, France, Portugal, Singapore, and the United States. Founded in 1969, the Company designs, develops, manufactures and sells aircraft for the commercial aviation, executive aviation, and defense segments. It also provides after sales support and services to customers worldwide. On December 31, 2010, Embraer had a workforce of 17,149 employees – not counting the employees of its partially owned subsidiaries – and its firm order backlog totaled US$ 15.6 billion.

This document may contain projections, statements and estimates regarding circumstances or events yet to take place. Those projections and estimates are based largely on current expectations, forecasts on future events and financial tendencies that affect Embraer’ s businesses. Those estimates are subject to risks, uncertainties and suppositions that include, among others: general economic, political and trade conditions in Brazil and in those markets where Embraer does business; expectations on industry trends; the Company’s investment plans; its capacity to develop and deliver products on the dates previously agreed upon, and existing and future governmental regulations. The words “believe”, “may”, “is able”, “will be able”, “intend”, “continue”, “anticipate”, “expect” and other similar terms are supposed to identify potentialities. Embraer does not feel compelled to publish updates nor to revise any estimates due to new information, future events or any other facts. In view of the inherent risks and uncertainties, such estimates, events and circumstances may not take place. The actual results can therefore differ substantially from those previously published as Embraer expectations.

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