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Embraer Launches New Customer Support Ipad Apps

São Paulo, Brazil, August 15, 2012 – Embraer Executive Jets has created two new iPad apps – the eTechPubs and Customer Support and Services Guide – which provide customer convenience in accessing all technical and customer support information.

“These new apps are part of our long-term strategy to continue developing mobile product support solutions and move to tablets and other mobile devices, expanding the paperless concept not only in the cockpit but in the maintenance bay,” said Edson Carlos Mallaco, Vice President, Customer Support and Services, Embraer Executive Jets. “Now operators will have all the information they need to operate and service their aircraft in the palm of their hand.”

The eTechPubs app can eliminate the need to carry the manuals in a 40-pound flight bag and offers, with a touch, real-time information at their fingertips at all times. It will also ease the workload of maintenance technicians. The information is updated wirelessly. Customers with a valid technical manual revision service can use the eTechPubs app to download all technical manuals to a single iPad for free.

Currently available for Phenom 100 and Phenom 300 customers, the eTechPubs app will be expanded to the entire portfolio of Embraer Executive Jets later this year.

The eTechPubs app also works offline, without an internet connection. Features include key-word search, ability to bookmark procedures under “favorites” as well as the ability to bookmark the most-referenced pages. Features also include a history capability providing quicker navigation and links for easy communication with Embraer.

The Customer Support and Services Guide app expands customer access to Embraer Executive Jets’ worldwide customer service facilities and personnel. In addition to customer support contacts, service center network and AOG services, the app is designed to provide information on training, Embraer service solutions and Embraer-related news in addition to upcoming events beyond the iPhone, announced in May, to the iPad.

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Note to Editors

Embraer S.A. (NYSE: ERJ; BM&FBOVESPA: EMBR3) is the world’s largest manufacturer of commercial jets up to 120 seats, and one of Brazil’s leading exporters. Embraer’s headquarters are located in São José dos Campos, São Paulo, and it has offices, industrial operations and customer service facilities in Brazil, China, France, Portugal, Singapore, and the U.S. Founded in 1969, the Company designs, develops, manufactures and sells aircraft and systems for the commercial aviation, executive aviation, and defense and security segments. It also provides after sales support and services to customers worldwide. For more information, please visit

This document may contain projections, statements and estimates regarding circumstances or events yet to take place. Those projections and estimates are based largely on current expectations, forecasts on future events and financial tendencies that affect Embraer’s businesses. Those estimates are subject to risks, uncertainties and suppositions that include, among others: general economic, political and trade conditions in Brazil and in those markets where Embraer does business; expectations on industry trends; the Company’s investment plans; its capacity to develop and deliver products on the dates previously agreed upon, and existing and future governmental regulations. The words “believe”, “may”, “is able”, “will be able”, “intend”, “continue”, “anticipate”, “expect” and other similar terms are supposed to identify potentialities. Embraer does not feel compelled to publish updates nor to revise any estimates due to new information, future events or any other facts. In view of the inherent risks and uncertainties, such estimates, events and circumstances may not take place. The actual results can therefore differ substantially from those previously published as Embraer expectations.

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