Press and Events


India
15/03/2012

EMBRAER REINFORCES EXECUTIVE JET CUSTOMER SUPPORT OFFERING IN INDIA

Hyderabad, India, March 15, 2012 – Embraer has today signed a memorandum of understanding (MOU) with Air Works India Engineering Pvt Ltd to create a stock of parts for all of its executive jets in service in India, at the 3rd International Exhibition and Conference on Civil Aviation, or, India Aviation, in Hyderabad.

The MOU paves the way for Embraer’s Phenom 100, Legacy 600/650 and Lineage 1000 parts to be housed in Air Works’ facility in Bangalore. The facility in Bangalore will serve as a central hub from which these parts will be dispatched to eight Embraer Authorized Service Center (EASC) locations in the country as needed.

“This move reinforces our customer support offerings to owners and operators in India, as it enhances the preparedness and ability of the EASC’s to maintain and manage our executive jets for optimal operation.” said Andre Sousa, Director, Customer Support and Services - Asia Pacific, Embraer Executive Jets. “We see this as an essential move and a reflection of our commitment to superior customer support in a market where a third of all Embraer executive jets in service in the region, are based today.” he added.

Speaking on the occasion, Mr. Vivek N Gour, Managing Director, Air Works India Engineering Pvt Ltd said; “We are extremely proud to extend our association with Embraer and setup a forward stocking location for its range of executive jets in India. This enhances our service spectrum for the Embraer customers in India and helps provide them a reduced turnaround time in procurement of parts for their aircraft.”

This creation of on-site stock aims to minimize turnaround time in parts replacement, whether on routine or on ad-hoc basis, and maximize the ability of owners and operators to operate the jets at their convenience. India is the third country in Asia Pacific that Embraer has placed a stock of parts on-site, the other two being Singapore and Australia.

The move also complements the role of Embraer’s Regional Distribution Center (RDC) based in Singapore, where a master stock of parts for all of Embraer’s executive jets in production today, are housed and dispatched from, in Asia Pacific.

About Air Works

Established in 1951, Air Works (www.airworks.in​) is the leading provider of aviation services qualified to maintain 50 aircraft types, for over 100 customers across 15 maintenance locations in India. Air Works is India’s only EASA certified MRO with approvals for ATR 42/72, Airbus A320, and Boeing 737 Classic/NG series of Aircraft. With a strong network of OEM relationships, Air Works is an Authorized Service Centre for multiple OEM’s including Embraer.

Through its Air Livery subsidiary, Air Works is one of Europe’s largest providers of aircraft paint services. Also, ‘SA Air Works India’ Air Works joint venture with Scandinavian Avionics, Denmark, provides complete turnkey avionics solutions to both commercial and military customers in India.

Embraer Executive Jets in India

Since the delivery of the first Embraer executive jet to a customer in Asia Pacific in 2004, more than 40 Embraer executive jets are in service in the region today.

A third of them are based in India and represent each ‘family’ of Embraer executive jets in production today: the Phenom, Legacy and Lineage jets. All Embraer executive jet types in production today have also been certified for registration and operation in the country. India was also the first country within Asia Pacific where the ultra-large Lineage 1000 was placed in service.

The company has also invested in developing a customer service network across Asia Pacific to provide owners and operators of Embraer executive jets with exemplary support and service for the optimal use and maintenance of their jets.

In India Embraer has appointed Airworks India Engineering Pvt Ltd and Indamer Pvt Ltd as Embraer Authorized Service Centers (EASC) to provide maintenance services for the Phenom 100, as well as the Legacy 600/650 and Lineage 1000 jets respectively, in the country. These appointments are further supported by the presence of a dedicated Embraer Field Service Representative based in Mumbai, as well as the Company’s global 24-hour global Customer Contact Center which provides assistance to Embraer’s Executive Jets operators anywhere in the world, at any time of the day.

Note to Editors

Embraer S.A. (NYSE: ERJ; BM&FBOVESPA: EMBR3) is the world’s largest manufacturer of commercial jets up to 120 seats, and one of Brazil’s leading exporters. Embraer’s headquarters are located in São José dos Campos, São Paulo, and it has offices, industrial operations and customer service facilities in Brazil, China, France, Portugal, Singapore, and the U.S. Founded in 1969, the Company designs, develops, manufactures and sells aircraft and systems for the commercial aviation, executive aviation, and defense and security segments. It also provides after sales support and services to customers worldwide. On December 31, 2011, Embraer had a workforce of 17,265 employees – not counting the employees of its partially owned subsidiaries – and its firm order backlog totaled USD 15.4 billion.

This document may contain projections, statements and estimates regarding circumstances or events yet to take place. Those projections and estimates are based largely on current expectations, forecasts on future events and financial tendencies that affect Embraer’s businesses. Those estimates are subject to risks, uncertainties and suppositions that include, among others: general economic, political and trade conditions in Brazil and in those markets where Embraer does business; expectations on industry trends; the Company’s investment plans; its capacity to develop and deliver products on the dates previously agreed upon, and existing and future governmental regulations. The words “believe”, “may”, “is able”, “will be able”, “intend”, “continue”, “anticipate”, “expect” and other similar terms are supposed to identify potentialities. Embraer does not feel compelled to publish updates nor to revise any estimates due to new information, future events or any other facts. In view of the inherent risks and uncertainties, such estimates, events and circumstances may not take place. The actual results can therefore differ substantially from those previously published as Embraer expectations.

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