– Embraer has signed its first Phenom 100 individual owner Embraer Executive Care (EEC) contract in the United States with Elizabeth and Jim Frost. EEC is a fixed cost-per-hour maintenance program created in 2001 for the Legacy 600. The Phenom EEC program was launched during the National Business Aviation Association (NBAA) Annual Meeting and Convention, in October 2008, and offers both Phenom 100 entry level and Phenom 300 light jet customers the confidence and predictability of fixed-cost maintenance support, including access to web-based maintenance tracking software.
“The response has been excellent, with a strong majority of our Phenom customers indicating their intention to enroll upon delivery,” says Scott Kalister, Embraer Vice President Customer Support USA, Canada, and the Caribbean – Executive Jets. “This confirms for us the value the EEC program provides to the individual owner in managing the cost of maintaining their aircraft.”
The Frosts were the initial customers to take delivery of a Phenom 100 in December of 2008. Jim was the first pilot-owner to fly the aircraft, and Betsy, the third. Both have logged over 2,500 flight hours, and they know the importance of a strong, reliable maintenance program.
“The EEC program is an important part of the overall ownership experience, giving us a known operational cost per hour for an airplane that has almost no operational maintenance history,” says Jim Frost. “The EEC also allows us to change the operation profile as our flight schedule changes, and we expect it to provide nose-to-tail coverage of just about any need we have with our new Phenom jet.”
About the Embraer Executive Care (EEC)
As with the Legacy 600, the Phenom EEC program offers a choice of coverage levels. The standard module covers airplane parts from tip-to-tail, when combined with ESP® Program (Eagle Service PlanTM) from Pratt & Whitney Canada Corp., which is an advantage in this executive jet category. EEC takes virtually all of the guesswork and uncertainty out of aircraft ownership. The program even covers the costs associated with shipping and insurance for serviceable parts that are replaced at normal maintenance intervals.
Under the enhanced EEC module, the program also covers labor for scheduled and unscheduled maintenance, including the cost incurred when Embraer’s Mobile Recovery Services (MRS) are called into action in an Aircraft On Ground (AOG) situation. The comprehensiveness of this option is unique when compared to any other pay-per-hour service plan offered in the market.
The program fee is specific to each Embraer executive jet and is adjusted to the yearly usage level of the aircraft, contemplating both high and low usage operational profiles for the aircraft. Embraer’s pre-negotiated contracts with service centers, logistics providers and parts suppliers make EEC available. The Phenom jets’ engines are covered by Pratt & Whitney Canada’s ESP® program.
In addition to the EEC, Embraer has component pool programs shared by the worldwide fleet, enabling the Company to offer the lowest exchange expenses, mitigating cost increases for parts, labor and unscheduled maintenance.
Note to Editors
Embraer (Empresa Brasileira de Aeronáutica S.A. - NYSE: ERJ; Bovespa: EMBR3) is the world’s largest manufacturer of commercial jets up to 120 seats, and one of Brazil’s leading exporters. Embraer’s headquarters are located in São José dos Campos, São Paulo, and it has offices, industrial operations and customer service facilities in Brazil, the United States, France, Portugal, China and Singapore. Founded in 1969, the Company designs, develops, manufactures and sells aircraft for the Commercial Aviation, Executive Aviation, and Defense and Government segments. The Company also provides after sales support and services to customers worldwide. On January 31, 2009, Embraer had a workforce of 21,362 employees – not counting the employees of its subsidiaries OGMA and HEAI. On December 31, 2008, Embraer’s firm order backlog totaled US$ 20.9 billion.
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