São José dos Campos, November 15, 2010
– Embraer has improved its FlyEmbraer web portal, an online dedicated tool for the after-market community that provides support and services to executive jet customers.
Significant improvements have been made in navigation and look and feel, making the user interaction friendlier, simpler and intuitive. The new version allows adding to Favorites with a single click and eliminates unnecessary web page navigation headers. Another important modification has to do with the Legacy 600 and Lineage 1000 Technical Publications, bringing an improved navigation structure (with contents displayed in folders) and allowing quick access to relevant information. This is the latest step in the Company’s ongoing effort to distribute information online in a streamlined and efficient manner.
“The new and improved FlyEmbraer site is available to all owners, operators and service centers, and represents an important milestone for Embraer
,” states Edson Carlos Mallaco, Embraer Vice President, Customer Support and Services – Executive Jets. “In our commitment to meet and exceed customer expectations, this new, improved portal will offer a better interfacing experience with Embraer
All the necessary information and tools regarding aircraft operation and updated materials canbe found in FlyEmbraer: Technical Publications, Flight Operational Issues, Maintenance, Parts Ordering, Aircraft Coverage (for Warranty and EEC), and Service Solutions. Users will also appreciate current News and Upcoming Events – all about the Company’s Operators Conferences and Air Shows, the Customer Forum, and The Embraer Advantage newsletter.
“Access to operational and maintenance information is easier and better
,” says Edison Loredo, Maintenance Aircraft Manager from Vale, a Brazilian mining company. “We are very satisfied with the improvements in the portal. FlyEmbraer is a great tool, and is fundamental for our day-to-day activities
At the click of a mouse, customers have more information available to them and can learn about the wide range of service solutions, such as Embraer Executive Care (EEC), FlightOperations Software, Embraer Maintenance Tracking Program System (EMTPS), Embraer Parts Exchange Program (EPEP), and others.
For more information, contact the FlyEmbraer Support team at firstname.lastname@example.org
, or by telephone: +55 (12) 3927-2337. The toll free number for the U.S. and Canada is +1 (866) 270-AERO. A complete list of the customer support communication channels is also available: Service Center Network, Contact Center, and Customer Support Management.
Note to Editors
Embraer (Empresa Brasileira de Aeronáutica S.A. - NYSE: ERJ; BM&FBOVESPA: EMBR3) is the world’s largest manufacturer of commercial jets up to 120 seats, and one of Brazil’s leading exporters. Embraer’s headquarters are located in São José dos Campos, São Paulo, and it has offices, industrial operations and customer service facilities in Brazil, China, France, Portugal, Singapore, and the United States. Founded in 1969, the Company designs, develops, manufactures and sells aircraft for the commercial aviation, executive aviation, and defense segments. The Company also provides after sales support and services to customers worldwide. On September 30, 2010, Embraer had a workforce of 17,009 employees – not counting the employees of its partly owned subsidiaries – and its firm order backlog totaled US$ 15.3 billion.
This document may contain projections, statements and estimates regarding circumstances or events yet to take place. Those projections and estimates are based largely on current expectations, forecasts on future events and financial tendencies that affect Embraer’ s businesses. Those estimates are subject to risks, uncertainties and suppositions that include, among others: general economic, political and trade conditions in Brazil and in those markets where Embraer does business; expectations on industry trends; the Company’s investment plans; its capacity to develop and deliver products on the dates previously agreed upon, and existing and future governmental regulations. The words “believe”, “may”, “is able”, “will be able”, “intend”, “continue”, “anticipate”, “expect” and other similar terms are supposed to identify potentialities. Embraer does not feel compelled to publish updates nor to revise any estimates due to new information, future events or any other facts. In view of the inherent risks and uncertainties, such estimates, events and circumstances may not take place. The actual results can therefore differ substantially from those previously published as Embraer expectations.